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i can't delete my Dropbox backup

i can't delete my Dropbox backup

Robel khan
New member | Level 2

I can't delate my dropbox backup space.Screenshot_1.jpg

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Hey @tyranna, sorry to hear you're having issues with this.

 

Could you please navigate to your backups page and let me know if you're able to delete your backups from there to free up space on your account? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Nancy
Dropbox Staff

Welcome to our Community, @Robel khan

 

Did you follow all of the steps outlined here, and you’re still unable to free up your Dropbox space and move your folders back to their original location on your device? 

 

Let me know.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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tyranna
Explorer | Level 3
Go to solution

I have the same problem, I have followed the steps but can't even find the backed up content so I can delete it. In the backup it only shows the option to select folders to sync, but not showing what's already in the backup. I'm convinced that it is the backup taking up space, as I don't have more than 1gb in my dropbox folders. Fast help highly appreciated.

Walter
Dropbox Staff
Go to solution

Hey @tyranna, sorry to hear you're having issues with this.

 

Could you please navigate to your backups page and let me know if you're able to delete your backups from there to free up space on your account? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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tyranna
Explorer | Level 3
Go to solution

yes it worked. though i had no clue how to find that page that you linked to. anyways, thank you!

Walter
Dropbox Staff
Go to solution

No worries @tyranna - I'm happy to hear this helped.

 

See you around the Community and take care! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

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Top contributors to this post

  • User avatar
    Walter Dropbox Staff
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    tyranna Explorer | Level 3
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    Nancy Dropbox Staff
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