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Android Dropbox Chooser returns "Permanent failure" all of the sudden

Android Dropbox Chooser returns "Permanent failure" all of the sudden

keeble_bogdan
Explorer | Level 4

We've used Dropbox SDK for 2 years now and everything worked smoothly. We also use Dropbox Choose to open images into our application. Today suddently we receive a 'Permanent failure' message for every image selected from a Dropbox folder to be opened. Are they any updates that impact the current implementation?

Thank you.

3 Replies 3

Walter
Dropbox Staff

Hey there @keeble_bogdan - sorry to hear about this.

Could you please share a screenshot of the error and more information about the setup and configuration you're using as well as steps to do this? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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keeble_bogdan
Explorer | Level 4

Hello Walter,

Thank you for your prompt reply. Here's a video reproducing the issue: 

DbxChooser mChooser = new DbxChooser(getString(R.string.DROPBOX_APP_KEY));
mChooser.forResultType(DbxChooser.ResultType.FILE_CONTENT).launch(mActivity, mActivity.DBX_CHOOSER_REQUEST);

 We use Dropbox Chooser to open an image from user's Dropbox account in our application for further processing. We reproduced this on a Google Pixel 2 (Android 9.0) and on a Samsung S6 (Android 7.0), Dropbox version 116.2.4 and 120.2.2.

Please let me know if you need anything else on my behalf.

Thank you.

Walter
Dropbox Staff

Thanks for the additional information @keeble_bogdan - much appreciated.

I have reached out via email to the address you use for your forum's profile so we can take a further look into this with all of our tools available.

Take a look at your email's inbox for my message and we'll take it from there. 

Thanks again and talk to you soon via email. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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