Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

b_brown's avatar
b_brown
Explorer | Level 3
2 years ago

Shared Link Error 500

Same conditions, but I am receiving a 500 error. Is solution the same?
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

b_brown If you're using the Dropbox Python SDK, the request ID should be shown when printing out the InternalServerError. Can you share a few samples of that so we can check on that for you? Thanks!

b_brown's avatar
b_brown
Explorer | Level 3
2 years ago

dropbox.exceptions.InternalServerError: InternalServerError('b3c6ea369eae48d1b6c86dee11f01cbd', 500, '')
dropbox.exceptions.InternalServerError: InternalServerError('a0a7cb334e1b4f068e3605e4249a23c9', 500, '')

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, that's helpful. We'll look into it and I'll follow up here once I have an update on this.

    • b_brown's avatar
      b_brown
      Explorer | Level 3
      2 years ago

      Greg-DBAny luck with this?

      • Greg-DB's avatar
        Greg-DB
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        b_brown This is still open with the team, but I don't have an update yet. I'll follow up here once I have some news.

About Dropbox API Support and Feedback

Node avatar for Dropbox API Support and Feedback
Get help with the Dropbox API from fellow developers and experts.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!