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Charge on CC - DropboxIncCADCardsPro

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Charge on CC - DropboxIncCADCardsPro

Explorer | Level 4

Hey there - anyone else ever receive a random charge on the CC with the name listed in the Subject line here - DropboxIncCADCardsPro ?  There is no transit # and I do not have a personal or business accout with Dropbox. It's $155 Charge! And there is no account other than my basic accout, that I have with DB.

 

Please help!

 

4 Replies 4
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Re: Charge on CC - DropboxIncCADCardsPro

Dropboxer

Hi there @Lindsaymorganfry, thanks for checking in with us on the Dropbox Community!

 

It sounds like a notification of a charge from your bank, however, you can submit a Help Request here via an incognito window to have a better look into this. 
 
Let me know if you have any other questions. Thanks!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Charge on CC - DropboxIncCADCardsPro

Explorer | Level 4

Hey Lusil - thanks for responding. When I click on the incognito link - it just takes me to the page where I can ask a Bot a generic question or post on a forum like this.

Is there anyone actually available to help me?

Can email work? 

 

Sorry - this process is not easy to get hold of someone actually at DB. The charge is from Dropbox for $155.88. I will call Visa and let them know this is a bogus charge.

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Re: Charge on CC - DropboxIncCADCardsPro

Explorer | Level 4

Hi Lusil - following up on our exchange from yesterday - is there anyone who can help me? Is this a fraudulent charge on my credit card? 

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Re: Charge on CC - DropboxIncCADCardsPro

Dropboxer

In general, your technical support options depend on the account that you have and you can see your support options by going to dropbox.com/support

 

However, you can submit a Help Request regarding your billing issue from an incognito window (without signing in). 

 

Let me know how it goes, @Lindsaymorganfry.


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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