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Desktop app on Mac crashes when trying to link a second account

Desktop app on Mac crashes when trying to link a second account

PLPL
Helpful | Level 6

Hi

I was using Dropbox Beta with the new cloud storage location in Ventura. I had both personal and business account on the desktop app. Things were working mostly ok, but I was having some issues with syncing, so I thought I should try leaving the beta. that's when all the problems started.

 

After I left the beta, I could no longer add a second account to the desktop app.  I tried adding the Personal account then adding the Business acount. I tried adding the Business account, then adding the Personal account.  When I add the second account, Dropbox crashes and it doesn't login. So I went back to the beta to see if that made a difference and it hasn't.  So now I'm stuck with only my Business account in the beta

 

Is there anyway to fully reset Dropbox on the computer to fix this?

 

thanks

Paul

1 Accepted Solution

Accepted Solutions

PLPL
Helpful | Level 6
Go to solution

all sorted. turns out i had been downloading the beta. needed to untick the Early Access

View solution in original post

27 Replies 27

PLPL
Helpful | Level 6

I unlinked my personal account and relinked it on the web, but it didn't help

Hannah
Dropbox Staff

Thanks for bringing this to our attention, @PLPL.

 

Can you hover over your Dropbox icon and let me know the current sync status and version of the app?

 

Are you getting some kind of error message when the app crashes?

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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PLPL
Helpful | Level 6

Up to date

197.3.7490

 

No error message. 

It creates Dropbox-Personal, then crashes and restarts. when it restarts the personal account is still logged out and it deletes the Dropbox-Personal folder

 

MacOS 13.6.6

Macbook Pro 14" 2023 - Apple M2 Max

Hannah
Dropbox Staff

Thanks for the update, @PLPL.

 

If you haven't already can you restart the computer, to see if that helps?

 

If not, please also quit the Dropbox app and relaunch it from your applications folder.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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PLPL
Helpful | Level 6

- restarted

- tried to add personal account

- dropbox crashed and restarted

- closed dropbox

- opened dropbox from applications

- tried to add personal account

- dropbox crashed and restarted

PLPL
Helpful | Level 6
Go to solution

all sorted. turns out i had been downloading the beta. needed to untick the Early Access

Walter
Dropbox Staff
Go to solution

We're glad to hear it's sorted and thanks for keeping us in the loop too @PLPL 

 

See you around the Community and have a lovely week ahead! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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stephenneal
New member | Level 2
Go to solution

I'm having the same problem.  I am unticked from Early Access.  I have restarted my Mac.  I have restarted Dropbox and opened from Applications folder.  Every time I try to link my 2nd account it creates the folder, then crashes and deletes it.  I'm on a new MacBook Air M3.  

 

I even uninstalled / deleted Dropbox completely and redownloaded it and still having the same issue. 

Nancy
Dropbox Staff
Go to solution

Sorry to hear about this, @stephenneal. Can you share with me the app version of your Dropbox app?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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