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moving country

moving country

Thibaudfrance
New member | Level 2

HI All,

I moved from UK to France and need to change country for my billing and therefore for my dropbox.

I cancelled my plan in UK and would like to open one in France but I am scared to loose all my files.

What and how can I do ?

 

Thanks 

1 Reply 1

Re: moving country

Mark
Super User II

Hi @Thibaudfrance 

 

So, go to www.dropbox.com/account and downgrade, you need to wait for it to try and bill and fail and THEN say your account is downgraded (it may take a few days after billing). Then you can go to www.dropbox.com/plans and upgrade to correct place (and update address etc. in Account). 

 

Your files ARE safe in this time its just syncing will stop - i.e. it wont add new or updates while you are over quota


 


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    Mark Super User II
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