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Downloading multiple images doesn't work on android

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Downloading multiple images doesn't work on android

Helpful | Level 5

Android 6.0

Huawei tablet BG2-W09

I can select multiple images on the dropbox menu, and select export, it will show the little animation that it's doing it, but at the end of the day nothing shows on my tablet

only selecting one image at a time works

I have checked with multiple apps as well, nothing has been downloaded

Just wanted to report this bug since it's been going on since spring of 2018 when I bought the tablet.

1 Accepted Solution

Accepted Solutions
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Re: Downloading multiple images doesn't work on android

Dropboxer
Dropboxer

Hi @eru777 - welcome to the Community!

As I'm not aware of any similar reports and to be honest I'm not getting the same results as you, I'd like to troubleshoot a bit if you don't mind.

Can you first verify that you are running the latest operating system your device can support and that you're also running the latest version of the Dropbox app (found within your mobile device's app store)?

On a side note, does this happen for all kinds of files when you multiply select them to export? 

Let me know what you find! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

7 Replies 7
Highlighted

Re: Downloading multiple images doesn't work on android

Dropboxer
Dropboxer

Hi @eru777 - welcome to the Community!

As I'm not aware of any similar reports and to be honest I'm not getting the same results as you, I'd like to troubleshoot a bit if you don't mind.

Can you first verify that you are running the latest operating system your device can support and that you're also running the latest version of the Dropbox app (found within your mobile device's app store)?

On a side note, does this happen for all kinds of files when you multiply select them to export? 

Let me know what you find! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: Downloading multiple images doesn't work on android

Helpful | Level 5

Yes they are all updated to their latest versions

I've only tried doing multiples with images, so I don't know for any other files. I just use DB for images mostly.

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Re: Downloading multiple images doesn't work on android

Dropboxer
Dropboxer

Thanks for the adittional  information here @eru777!

Would you like me to reach out via the email address that's connected to your Community's profile so we can have a further look into this? 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: Downloading multiple images doesn't work on android

Helpful | Level 5

sure

Highlighted

Re: Downloading multiple images doesn't work on android

Dropboxer
Dropboxer

Thanks for your quick response @eru777!

I just sent you a ticket so we can look into this internally.

Whenever you get the chance, please take a look at your inbox for my message and we'll take it from there. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: Downloading multiple images doesn't work on android

Helpful | Level 5

it seems that I had an old version of dropbox on android after all, I updated it and it fixed  the images not downloading, thanks for the help 

Highlighted

Re: Downloading multiple images doesn't work on android

Dropboxer
Dropboxer

Hi again Eru (the One) - thanks for updating this thread.

I'm sure other users will find it useful as they may stumble upon the issue you reported as well. 

Grabbing the opportunity here (thanks to your username) to say that I'm glad to see Tolkien's fans around our Community. 

Please feel free to reach out should you ever come up with another Dropbox question; I'll be happy to follow up @eru777 ! 

And remember.... all we have to decide is what to do with the time that is given us....



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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