Dropbox is re-syncing my files again?

[Viqhaas M.]

Why on earth is this happening ?!? its resyncing everything again nothing has been changed why ?

[MikeMMS]

We are having the same issue across different PCs and Macs.  Dropbox Business account.  We use smart sync but we are still over 300k files.

We have not been able to identify why yet, but on occasion the desktop app decides to re-sync all file and it takes upwards of 2 days with our significant amount of data. We do believe there is a correlation between deleting or moving folders, but have not yet confirmed. We have verified that no symlinks exist:

dir /AL /S C:\ | find "SYMLINK"

So the big question is, shouldn't the index identify modified files and prevent the desktop app from re-syncing everything?

Any other suggestions that would prevent the re-sync of all files would be appreciated OR if you know what specifically triggers the re-sync of all files, please let us know and we will try to avoid that scenario.

[4pixels]

It's a few years ago now, but I found the issue on Mac was using the Maintenance scripts in CleanMyMac. Not an issue now.

[lidag]

Same problem with resyncing all my files (obviously this has not been sorted out (Dec. 2020!).  And no, with South Africa's pathetic IT infrastructure it takes DAYS to resync. I am not impressed.

[outsidetheboxtci]

How do you delete the filecache.dbx file? I searched my computer but didn't find it. I have a Windows 10 Pro

[Walter]

Sorry to be jumping in here, but have you tried the steps outlined here on your computer @outsidetheboxtci?

[robbiemallett]

Yes my computer has begun doing this with every reboot. Dropbox seems to be totally useless for now. 

Absolutely infurating and has totally screwed up my work. I'm committed to Dropbox so can't easily leave the ecosystem, but wish I'd never joined.

[77002]

After asking for and getting my system password (MacOS Monterey) Dropbox has been constantly "updating" files for about 24 hours. 

 What is going on here? Should I be concerned? 

[Hannah]

Hey @77002, thanks for joining our Community.

What was the message that you got before this happened?

Were you perhaps asked to update the application to the new Dropbox for macOS version?

[77002]

Hi, @hannah. I didn't pay much attention, because I trust my OS and Dropbox not to steer me wrong, but I don't *think* it was to update the app.

[77002]

It does look like the app updated yesterday. Can you please explain this update-everything behavior? I haven't seen this from a software update, at least in a long time.

Might Dropbox in the future give some heads-up about this, so that users are not getting into a length system-dragging file update when they have other more important things to do?