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Dropbox not displaying in Chrome

Dropbox not displaying in Chrome

Willemvdh
Helpful | Level 5

Hi everyone, I'm having a strangely annoying thing go on today with Dropbox on Chrome. I didn't have it yesterday. First I can't display files sent to me via a Dropbox link on Chrome. The link displays as a Jpeg of the first slide and that's it (no dropbox menu or anything). I could display the file sent opening an incognito window, or on another browser (Safari). The link was Keynote slide document in this case - but no Dropbox file links seem to work on Chrome at the moment, though they do on Safari.

 

Then I tried accessing my Dropbox account on Chrome and only got a blank screen just white screen with a black cookie warning bar on the top. Clicking learn more led me to Dropbox support website which worked, but clicking OK did nothing (I didn't take a screenshot). Meanwhile Dropbox on the desktop seems fine as well, as far as I can work out my account is syncing all my folders and files fine.

 

Given it seemed to be something going on with Chrome, I emptied my cache, deleted cookies, restarted multiple times, updated Mac OS just in case, restarted my laptop again. The main page of Dropbox showed up where I could log in to my account on Chrome so I thought it was sorted, but now it only shows me this screen. It looks like it's loading but just stops there. It seems some setting on Chrome (?) but I can't figure out what, and I haven't actually changed anything between yesterday and today... I'm a little stumped, happy to have ideas of things I could or should be doing, thank you!

 

Screenshot 2021-03-03 at 14.06.40.png

 

 

1 Accepted Solution

Accepted Solutions

Re: Dropbox not displaying in Chrome

Bagnew
New member | Level 2

I also use Duck Duck Go as my search engine with Chrome.  I disabled this extension and all my data showed up again.  Curious to know if this works for others?  

View solution in original post

39 Replies 39

Re: Dropbox not displaying in Chrome

mbranchstudios
New member | Level 2

Having exact same problem - got here through search.

 

Works through Edge oddly enough, but just stopped working in Chrome yesterday.

Re: Dropbox not displaying in Chrome

CPIC
Helpful | Level 5

Having the same issue since last night. Just updated to latest version of Chrome but didn't help. Works fine in Safari and Firefox. 

Re: Dropbox not displaying in Chrome

julesmarie
New member | Level 2

Annoyed, but glad I'm not the only one... Dropbox hasn't worked in chrome for me since yesterday morning...

Re: Dropbox not displaying in Chrome

Bagnew
New member | Level 2

I also use Duck Duck Go as my search engine with Chrome.  I disabled this extension and all my data showed up again.  Curious to know if this works for others?  

Re: Dropbox not displaying in Chrome

lawsonbm
New member | Level 2

Can confirm.  I disabled the Duck-Duck-Go extension for the search in Chrome's settings and it cleared up the issue immediately.

Re: Dropbox not displaying in Chrome

CPIC
Helpful | Level 5

Bingo! I turned off Duck Duck Go extension and it worked like a charm. Makes me very curious what Dropbox changed in their privacy settings that would have this impact. 

Re: Dropbox not displaying in Chrome

BahBam
Helpful | Level 5

Ugh, I use DDG too. I'll  give this a try. 

Re: Dropbox not displaying in Chrome

BahBam
Helpful | Level 5

Turning off DDG worked, thanks! I wonder what changed? 

Re: Dropbox not displaying in Chrome

RyGuy
New member | Level 2

I had the same issue.  It started yesterday.  The solution for me was adblocker.  Once I paused it on the site it worked perfectly.  

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