Hey there @connorhawke - sorry to hear that.
Could you provide some additional information (the exact steps you take) along with a screenshot of the problem so I can get a visual too?
On a side note, I wasn't able to locate any recent tickets associated with your Community's profile. Could you forward me your 7 digit ticket ID?
Thanks in advance!
Thanks for the clarifications @connorhawke - most appreciated.
I've located your ticket on our system now and passed your comments there to have all the relevant information under the same email chain.
At this point, let me clarify that the Files app is an application owned and maintained by Apple and it lets you browse files stored on your device and on Dropbox — all in one place. From there, you can open, edit, move, rename, upload, create folders, and download files. And if you have personal and work Dropbox accounts, you’ll be able to browse both in Files.
Our Dropbox iOS app and Apple’s Files app are two different applications. We created the following Help Center article that specifies the Files app requirements and functionality, and it also includes a list of some features and functionality that are not available in the Files app: https://www.dropbox.com/help/mobile/ios-files-app
If there’s something you’re trying to accomplish with the Files app and you’re not getting the results you were expecting, we recommend you use the Dropbox iOS app instead if possible. Therefore, could you try exporting the mentioned files through our mobile app to your device and then attach them to your emails from there?
As you probably know, you can download and install the Dropbox iOS app from here:
Last but not least, great job reporting to Apple as well as there might be an issue with how their Files.app interact with ours in which case it would need to be looked upon by their developers.
In any case, keep me posted on your findings please!
Thanks for taking the time to provide us with your well elaborated feedback on this functionality within Apple's Files app @connorhawke - I'll pass your comments on to the relevant team for their future consideration.
If you have anything to add or ask in the meantime, please don't hesitate to reach out again; we're just a post away.
Hey @DEDM_Research, thanks for nudging us here!
To make sure that we're on the same page, could you confirm the following:
Any additional info and screenshots (without personal details) would be very helpful. Thanks!
Hey @connorhawke, thanks for the additional info.
I understand that exporting is the workaround to this, however, since you only experience this when attaching files via the Files app, it's most likely a behavior from the iOS Files app itself.
As @Walter mentioned earlier, we'd recommend contacting Apple Support for more info or assistance on the matter.
Keep us posted!
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