cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close

Dropbox files & folders

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Filenames become lowercase when attaching from DropBox to Mail in iOS

Helpful | Level 6
In iOS, when attaching a file from DropBox to Mail, the filename becomes all lowercased (e.g. Forename_Surname_NDA.pdf becomes forename_surname_nda.pdf). I contacted DropBox Support and the agent I spoke with in this instance claimed it’s not an issue with DropBox. Thing is, it’s only occurred when attaching from DropBox, not Google Drive, FileExplorer, iCloud Drive, On My iPhone, etc, making me think it’s an issue in the interaction between specifically Dropbox and Mail/iOS. If it’s not DropBox, what do you think it is? I reported the issue to Apple too but I also reiterated the issue to DropBox due to the aforementioned.
17 Replies 17
Highlighted

Re: Filenames become lowercase when attaching from DropBox to Mail in iOS

Dropboxer
Dropboxer

Hey there @connorhawke - sorry to hear that.

Could you provide some additional information (the exact steps you take) along with a screenshot of the problem so I can get a visual too?

On a side note, I wasn't able to locate any recent tickets associated with your Community's profile. Could you forward me your 7 digit ticket ID?

Thanks in advance!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Filenames become lowercase when attaching from DropBox to Mail in iOS

Helpful | Level 6
Hi Walter,

Ticket 9339806. Steps:
1. In Files iOS, add DropBox as a source if not done already.
2. Start a new email in Mail iOS.
3. Double-tap on the empty email; on the menu that appears scroll right to select Add Attachment.
4. Attach any file from DropBox that is capitalized (preferably not an image or one-page PDF as these become thumbnails in the email so the filename change can’t be observed).
5. Notice all capital letters in the filename become lowercased.
6. Try attaching such a file from another source such as Google Drive, FileExplorer, iCloud Drive, On My iPhone, etc: notice filename capitalization is retained, so it appears the issue is specific to DropBox.

Screenshots and a video are attached in the ticket.

Thanks.
Highlighted

Re: Filenames become lowercase when attaching from DropBox to Mail in iOS

Dropboxer
Dropboxer

Thanks for the clarifications @connorhawke - most appreciated.

I've located your ticket on our system now and passed your comments there to have all the relevant information under the same email chain.

At this point, let me clarify that the Files app is an application owned and maintained by Apple and it lets you browse files stored on your device and on Dropbox — all in one place. From there, you can open, edit, move, rename, upload, create folders, and download files. And if you have personal and work Dropbox accounts, you’ll be able to browse both in Files.

Our Dropbox iOS app and Apple’s Files app are two different applications. We created the following Help Center article that specifies the Files app requirements and functionality, and it also includes a list of some features and functionality that are not available in the Files app: https://www.dropbox.com/help/mobile/ios-files-app

If there’s something you’re trying to accomplish with the Files app and you’re not getting the results you were expecting, we recommend you use the Dropbox iOS app instead if possible. Therefore, could you try exporting the mentioned files through our mobile app to your device and then attach them to your emails from there? 

As you probably know, you can download and install the Dropbox iOS app from here:

https://www.dropbox.com/mobile

Last but not least, great job reporting to Apple as well as there might be an issue with how their Files.app interact with ours in which case it would need to be looked upon by their developers. 

In any case, keep me posted on your findings please!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Filenames become lowercase when attaching from DropBox to Mail in iOS

Helpful | Level 6
Hi Walter, I already tried exporting files to my device or another service and attaching from there and it works fine. Additionally, when using Files to attach to Mail, file capitalization is retained when attaching from other sources like Google Drive or FileExplorer, VIA the Files app. If the exact same method of attaching works fine for these other sources but not DropBox, it seems there is an issue specific to DropBox’s ability to interface properly through Files or Mail, that isn’t present with other sources that can be connected to Files such as Google Drive, FileExplorer, etc, so both DropBox and Apple should investigate this (and indeed I’ve reported the issue to both) but since Google Drive and FileExplorer don’t have this issue via Files and Apple isn’t likely to implement a workaround just for DropBox as a source, it seems DropBox may ultimately need to attempt implementing whatever fix or workaround the other services are using to resolve this issue, even if imperfections in Apple’s code are at least partly to blame. Whatever the case hope to see a fix in the near future. Cheers.
Highlighted

Re: Filenames become lowercase when attaching from DropBox to Mail in iOS

Dropboxer
Dropboxer

Thanks for taking the time to provide us with your well elaborated feedback on this functionality within Apple's Files app @connorhawke - I'll pass your comments on to the relevant team for their future consideration.

If you have anything to add or ask in the meantime, please don't hesitate to reach out again; we're just a post away.

Cheers!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Filenames become lowercase when attaching from DropBox to Mail in iOS

New member | Level 2
New member | Level 2

Was this ever addressed?  I am still having the same issue.

Highlighted

Re: Filenames become lowercase when attaching from DropBox to Mail in iOS

Dropboxer
Dropboxer

Hey @DEDM_Research, thanks for nudging us here! 

To make sure that we're on the same page, could you confirm the following:

  • What exact steps are you following to attach files to your iOS's mail app?
  • Have you tried exporting these files before attaching them? If so, do you get the same results?

Any additional info and screenshots (without personal details) would be very helpful. Thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Filenames become lowercase when attaching from DropBox to Mail in iOS

Helpful | Level 6
Hi Lusil, on behalf of the other user I'll repost the steps here as these still duplicate the issue in the latest versions of everything: https://www.dropboxforum.com/t5/Files-folders/Filenames-become-lowercase-when-attaching-from-DropBox...

Exporting would work only as a workaround; it doesn't resolve the actual issue of capitalization becoming all lowercase if attaching directly from dropbox via the files interface in the default mail app.
Highlighted

Re: Filenames become lowercase when attaching from DropBox to Mail in iOS

Dropboxer
Dropboxer

Hey @connorhawke, thanks for the additional info. 

I understand that exporting is the workaround to this, however, since you only experience this when attaching files via the Files app, it's most likely a behavior from the iOS Files app itself. 

As @Walter mentioned earlier, we'd recommend contacting Apple Support for more info or assistance on the matter. 

Keep us posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?