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I delete a file by accident. How can I restore it?

I delete a file by accident. How can I restore it?

Lynniethepooh
Explorer | Level 3

Hi. I accidentally deleted a file and I really need it back but I can't find it. Pls help!

1 Accepted Solution

Accepted Solutions

Re: Help!!

Walter
Dropboxer
Hi @Lynniethepooh, thanks for joining our Community!

Can you please take a look at your deleted files page or the events page and let me know if you're able to restore it from there?

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

14 Replies 14

Re: Help!!

Walter
Dropboxer
Hi @Lynniethepooh, thanks for joining our Community!

Can you please take a look at your deleted files page or the events page and let me know if you're able to restore it from there?

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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View solution in original post

Re: Help!!

Lynniethepooh
Explorer | Level 3
The folder isn't showing

Re: Help!!

Walter
Dropboxer

Sorry to hear that @Lynniethepooh. When's the last time you remember seeing this folder on our website? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Help!!

Lynniethepooh
Explorer | Level 3
I never go on the website come up I have the app.

Re: Help!!

Lori
Dropboxer
Hey @Lynniethepooh, sorry to jump in the convo! 

If you're referring on a shared folder, can I ask that you access the Sharing tab here, and check if you can re-add it in case it has been removed? 

You could always play with Dropbox Rewind when trying to restore content.

Let me know what you find there, thanks!

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Help!!

Mark
Super User II

@Lynniethepooh 

 

You can only do restores via the website. 


 


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Re: Help!!

Lynniethepooh
Explorer | Level 3
Thanks Lori. I went to the link and saw a file that I had deleted a while ago. A file that never came up when I was looking for my other files. It took me a few tries to get My files back because they weren't showing. Ican't find 2 files anywhere. As for Rewind, I just have a basic account so I don't think I can use it can I?

Re: Help!!

Lynniethepooh
Explorer | Level 3
I'm sure you can only restore on the website. You asked me when I saw it on the website last, so I told you I don't use the website. I have the app on my phone

Re: Help!!

Jay
Dropboxer
Hi @Lynniethepooh, if you're not seeing the missing files on the deleted files page, then there's a few possibilities as to where the files might be:
  • The files are on another Dropbox account
  • They were on a shared folder you don't have access to any more
  • The files were deleted outside of the 30 day period
  • The files were permanently deleted
I'd first check to see if you have another Dropbox account under another email that you own to see if the missing files are there. 

You can also check if you have any shared folders to add from here.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Top contributors to this post

  • User avatar
    Lori Dropboxer
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    amadic2 New member | Level 2
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    Lynniethepooh Explorer | Level 3
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    Jay Dropboxer
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