Dropbox web app crashes every time I view an image full screen

[Tyto]

When I'm logged into my own Dropbox account through the website & double-click an image to view it full size, Dropbox freezes/crashes.

In order to fix this I need to close ALL Dropbox windows, open the folder link again and then it works fine, as long as I don't try to view an image full screen.

Others on my team have experienced the exact same issue. The images we are trying to preview are in folders saved to our own account.

The issue does not occur when viewing the folder in incognito mode (while not logged in to the account)

Has anyone else experienced this issue? Any other solutions?

[vomaufgang1]

This is happening to me as well, but only in Firefox. It's also not only when closing the image preview, but also when, for example, changing the sort order in a folder with lots of images.

Vivaldi doesn't crash the page entirely, but he performance of the Dropbox web app goes to the **bleep**ter after viewing an image fullscreen or changing the sort order, so much so that it may as well crash in terms of usability.

Dropbox themselves will have to fix this as I suspect their already bloated, inefficient web app code has finally croaked.

[adimauro]

Yes same issue. And I've tried it in multiple browsers with no luck. So it's not browser-specific.

[EvanDBX]

Hey guys,

Can you try clearing your browser's cache as mentioned here, and let me know if anything changes?

[ASAP_Arts]

I just cleared all browser cache files* and I am still having this same issue; when viewing images in Dropbox Preview/full screen, the window freezes and causes the browser notification popup that says the Dropbox tab is slowing down the application. It started last week. I have cleared all cache files on Firefox and Chrome. It still happens in both browsers. Both browsers are up to date.

[vomaufgang1]

Did that, no effect.

To add, performance in any folder with about a dozen images is already extremely sluggish, leading to slowdown and stuttering just moving the mouse over the folder contents. Opening and closing the image preview just seems to be the killing blow.

I'll try to do some profiling of both the performance and the crash when I get off work.

[vomaufgang1]

I just came home and tried to recrate the issue, but it seems to be fixed for me. Did the devs push a fix already perchance?

[ASiradakis]

Same here, I open one photo, when trying to go to the next photo it freezes, and then says page unresponsive.  Asks me to wait or close page, if you wait nothing happens.  If I open it on my computer they will open fine.

[Walter]

Hey @ASiradakis - sorry to hear about this.

Does the issue persist after clearing your browser's cache or on another browser, preferably with no extensions or plugins running? 

[Cfishback]

Dropbox has been doing this to me ALL day and I can't get any work done, same issue as everyone else is having, crashes every single time I load a document...who do we contact to get this fixed?