Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Tyto's avatar
Tyto
Helpful | Level 6
3 years ago
Solved

Dropbox web app crashes every time I view an image full screen

When I'm logged into my own Dropbox account through the website & double-click an image to view it full size, Dropbox freezes/crashes. In order to fix this I need to close ALL Dropbox windows, ope...
Preview
Web
  • Hannah C's avatar
    Hannah C
    3 years ago

    Hi folks, 

     

    Chiming in here and apologies for the inconvenience this has caused.

     

    We found an issue that may have caused the issues described in this thread. We have fixed the  root cause - could you check that you are able to successfully preview files now?

    Thank you!

ASiradakis's avatar
ASiradakis
Explorer | Level 4
3 years ago

Same here, I open one photo, when trying to go to the next photo it freezes, and then says page unresponsive.  Asks me to wait or close page, if you wait nothing happens.  If I open it on my computer they will open fine.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey ASiradakis - sorry to hear about this.

 

Does the issue persist after clearing your browser's cache or on another browser, preferably with no extensions or plugins running? 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!