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Tyto's avatar
Tyto
Helpful | Level 6
3 years ago
Solved

Dropbox web app crashes every time I view an image full screen

When I'm logged into my own Dropbox account through the website & double-click an image to view it full size, Dropbox freezes/crashes. In order to fix this I need to close ALL Dropbox windows, ope...
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  • Hannah C's avatar
    Hannah C
    3 years ago

    Hi folks, 

     

    Chiming in here and apologies for the inconvenience this has caused.

     

    We found an issue that may have caused the issues described in this thread. We have fixed the  root cause - could you check that you are able to successfully preview files now?

    Thank you!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Tyto & CES2 - since this issue seems to persist for you, I'd suggest getting in touch with our support team for further assistance with device and account specific information.

 

You can let us know your ticket ID so that we can look it up in our system as well, if needed. 

Hannah C's avatar
Hannah C
Icon for Dropbox Product Manager rankDropbox Product Manager
3 years ago

Hi folks, 

 

Chiming in here and apologies for the inconvenience this has caused.

 

We found an issue that may have caused the issues described in this thread. We have fixed the  root cause - could you check that you are able to successfully preview files now?

Thank you!

  • jessicaspires's avatar
    jessicaspires
    New member | Level 2
    3 years ago

    Hey Hannah,

    I can confirm that me and my team are still experiencing the issue 😞

  • thenetworkchefs's avatar
    thenetworkchefs
    New member | Level 2
    3 years ago

    Still having the same issue for several days now - can't work in the files at all - very frustrating!

     

  • CES2's avatar
    CES2
    Explorer | Level 3
    3 years ago

    Fixed for me, Thank you guys. 🙌

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Happy to hear that, CES2! 

       

      Let me know if the issue has been resolved for anyone else, or if there’s still someone who has trouble with this.

      • thenetworkchefs's avatar
        thenetworkchefs
        New member | Level 2
        3 years ago

        Seems to be fixed for my team - thank you!

About View, download, and export

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