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I didn't delete my files, but they were in my deleted files page. How did this happen?

I didn't delete my files, but they were in my deleted files page. How did this happen?

Explorer | Level 3

Hello, about 100 Gb over 40000 files diseappeared from one of my folders on dropbox. I found them in the deleted files box but I never deleted them. Now I am recovering them but it will take a long while. I am very worried because I am afraid not to have my files available when I need them. When they disappeared I was working not on the fixed computer the files are physically located but on my iPad. Any idea on what could have happened?

6 Replies 6

Re: Deleted files

Dropboxer

Hi there @Antonio57, I'm sorry to hear about that!

 

If you check in your events page here, you should be able to see where this deletion took place (eg. website, desktop app, mobile app).

 

Can you see from there which device these files were deleted from?

 

Keep me posted with your findings!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Deleted files

Explorer | Level 3

Thank you Daphne for your propmpt answer,

I apologize but I am pretty new to dropbox community and I do not know where I can find the events page you mention in your reply.

Thank you

Re: Deleted files

Dropboxer

Thanks for the nudge on this one, Antonio.

 

Here's a direct link to your events page: 

 

https:confused face:/www.dropbox.com/events

 

You can also bookmark it for quicker access in the future if needed.

 

Let us know if you have any follow up questions @Antonio57


Walter
Community Moderator @ Dropbox
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Re: Deleted files

Explorer | Level 3

I went to check "events" and it looks like that I deleted the files in two batches one of 8260 files and another of 35665 files from the same folder. Of course I didn't, at least consciously. To be noted that when I have been supposed to eliminated the files I was working on my iPad with LiquidText taking files from inside the app directly to DropBox....and ideas of what it could happen?

Re: Deleted files

Explorer | Level 3

Thank you Walter

Re: Deleted files

Dropboxer

Were the deleted files related to LiquidText by any chance? It isn't possible to determine much about why the files were deleted, however, on the version history of one of the recovered files, you should be able to see which user and device deleted the file.

 

This might help shed some light on the subject, if it was in a shared folder for instance, or if it was deleted from a specific device.


Jay
Community Moderator @ Dropbox
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