cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out how our Community members are using Dropbox here!
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Status stuck on "Downloading 3 files (1 KB/Sec, 1 Sec) - Dropbox 90.4.307

Highlighted

Status stuck on "Downloading 3 files (1 KB/Sec, 1 Sec) - Dropbox 90.4.307

New member | Level 2
New member | Level 2

I'm not sure what to do.  My Dropbox stopped syncing files in the last day or two.  I noticed it yesterday when linking a few files to a friend.  Dropbox showed the file as synced, and I shared the link with him, but it never uploaded.

I really have no idea what to do.  I've tried fixing perms, fixing hard links, letting it sit overnight, rebooting my computer, selective sync has all boxes checked.

I haven't changed my firewall settings or AV or anything like that that I know of.

When I hover over the icon I get:

Dropbox 90.4.307

Indexing 8 Files...

Uploading 1 File...

Downloading 3 files (1 KB/Sec, 1 Sec)

 

Any ideas here?  I couldn't find anything online or here that has helped.

Thanks

 

 

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Status stuck on "Downloading 3 files (1 KB/Sec, 1 Sec) - Dropbox 90.4.307

Dropboxer
Dropboxer

Hi @meetloaf13, thanks for posting today!

Could you try checking the Dropbox folder on your machine and see if you can navigate to the file that is trying to upload by following the blue syncing icons

If you locate the file, could you try moving it out of the Dropbox folder and then back in again to see if this helps?

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

12 Replies 12
Highlighted

Re: Status stuck on "Downloading 3 files (1 KB/Sec, 1 Sec) - Dropbox 90.4.307

Dropboxer
Dropboxer

Hi @meetloaf13, thanks for posting today!

Could you try checking the Dropbox folder on your machine and see if you can navigate to the file that is trying to upload by following the blue syncing icons

If you locate the file, could you try moving it out of the Dropbox folder and then back in again to see if this helps?

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: Status stuck on "Downloading 3 files (1 KB/Sec, 1 Sec) - Dropbox 90.4.307

New member | Level 2
New member | Level 2

Magic.  Thanks for the really difficult solution

Highlighted

Re: Status stuck on "Downloading 3 files (1 KB/Sec, 1 Sec) - Dropbox 90.4.307

Dropboxer
Dropboxer

Glad to hear it resolved the issue, @meetloaf13!

Enjoy the rest of your week. 


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Status stuck on "Downloading 3 files (1 KB/Sec, 1 Sec) - Dropbox 90.4.307

Explorer | Level 3

Hi, I have a similar problem.

It is a shortcut that does not exist anymore, but the app keeps on trying to download it. (The shortcut used to point to an .exe file on my laptop located in a non-dropbox folder) 

 

I have uninstalled and installed the latest desktop version, but the problem persists

Thank you for any help you may give!

Highlighted

Re: Status stuck on "Downloading 3 files (1 KB/Sec, 1 Sec) - Dropbox 90.4.307

Dropboxer
Dropboxer

Hi @user21, if the app is trying to download it from the Dropbox site, try deleting the file from the site itself to see if this helps.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Status stuck on "Downloading 3 files (1 KB/Sec, 1 Sec) - Dropbox 90.4.307

Explorer | Level 3

Hi, thanks for your reply.

The app says it is a read-file only, and it suggests to change the properties, but actually the file does not exist anymore on the dropbox website.

Any suggestion is more than welcome!

 

 

 

Highlighted

Re: Status stuck on "Downloading 3 files (1 KB/Sec, 1 Sec) - Dropbox 90.4.307

Dropboxer
Dropboxer

Okay, so the app isn’t trying to download the file, it’s trying to upload it.

 

Is the file visible in the Dropbox folder? Have you tried quitting the Dropbox app and then deleting or moving the file out of the Dropbox folder?


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Status stuck on "Downloading 3 files (1 KB/Sec, 1 Sec) - Dropbox 90.4.307

Explorer | Level 3

Hi Jay,

 

the icon on the right-bottom corner of the desktop says "downloading file.lnk", so I thought the problem was in the dropbox cloud.

 

In any case: I've quitted the app, reinstalled and reopened it. It still tries to download the file, but it does not exist anymore so I do not really know what it is looking for!

 

Best regards

Davide

 

Highlighted

Re: Status stuck on "Downloading 3 files (1 KB/Sec, 1 Sec) - Dropbox 90.4.307

Dropboxer
Dropboxer

Is the file visible in the Dropbox folder on your machine? If so, could you let me know if you followed my previous steps to delete it?


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?