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Still Syncing - Tried a lot of things

Still Syncing - Tried a lot of things

dbtabasco
Explorer | Level 3

Hi, I have 46 (now 68) files still trying to sync, I have tried the following, been happening for about a week.

 

- It is only happening on one device

Windows 10

Dropbox version - 123.4.4832

 

- Rebooting

- Downloading and installing drop box again

- Fix Hardlinks

- Fix Permissions

 

I have done all of the things multiple times, left the computer on over night after fix permissions, it was stuck on 23230 files, rebooted and it was stuck on 46 files.  I did some work last night now it is stuck on 68 files. 

 

Drop box says no sync errors

 

I have tried to follow https://help.dropbox.com/installs-integrations/desktop/high-cpu-usage - Step 7

Symlinks are causing issues - but the command line lines do nothing and I am not intentionally doing any symlinks.

 

here is a screen shot

!dropboxsync6-2-2021.png

 

 

 

12 Replies 12

Re: Still Syncing - Tried a lot of things

Jay
Dropboxer
Hi @dbtabasco, thanks for posting on the Community!

Are the files all located in the same folder on your machine?

Have you tried moving one file out of the Dropbox folder, and then back in again to see if this syncs the file?

Keep me updated with any details!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Still Syncing - Tried a lot of things

dbtabasco
Explorer | Level 3

Hi @Jay 

     I have removed a file and then re added it (and also created some more).  Those files are all now waiting to sync.

 

All files are in Dir\admin\dropbox

  

 

Re: Still Syncing - Tried a lot of things

Jay
Dropboxer
Are they just in the root folder only, or randomly located in the Dropbox folder?

Just to check, is this the default folder when you installed the Dropbox desktop application, or did you move it elsewhere?

Have you installed the app with admin permissions?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Still Syncing - Tried a lot of things

dbtabasco
Explorer | Level 3

So this is a new computer I set up in August of 2020, and drop box has been working perfectly till about May of 2021. I have not moved the Dropbox folder since I originally installed it.

 

I am the administrator and am the only account on the machine, so yes, I assume I installed with admin permissions. I did not however, right click on the install file and choose "run as administrator".

 

The files I added that are not syncing are in a folder, not the root. I haven't tried adding and removing from there.

 

 

 

 

Re: Still Syncing - Tried a lot of things

Jay
Dropboxer
Is it only certain files in that folder that aren't syncing, or the entire content of that folder?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Still Syncing - Tried a lot of things

dbtabasco
Explorer | Level 3

So I added somethings to my work computer that are on my Home computer (home computer is the machine having an issue).

The things added to the work computer synced fine to the home computer.  But things I added to the home computer are not uploading.

 

It is not a specific folder or file, I have removed something from the main drop box folder, and it is not syncing. it's also like it is stuck on a file, and can't get past it.  Is there a way to see what file dropbox is trying to sync.

 

Correction: I just shut down dropbox and restarted.  It went from the 80 something files back to 48 files. The new files I made along with the the files I moved out and back in are now synced. But it is still stuck at 48 files until I move something out and then back in and the new files won't sync until I reboot or restart the app. @Jay

 

Re: Still Syncing - Tried a lot of things

dbtabasco
Explorer | Level 3

@JayAlso, I have no idea which files are not syncing, I just know that the files that I add after the 48 are not syncing.

 

Re: Still Syncing - Tried a lot of things

Jay
Dropboxer
Thanks for the info, I'd recommend contacting the support team directly for further assistance on this matter.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Still Syncing - Tried a lot of things

dbtabasco
Explorer | Level 3

@Jay 

Ticket #12609690

 

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