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unable to load due to security concerns

unable to load due to security concerns

jdemartini
New member | Level 2

Getting a message on my LG tablet when trying to upload a file to dropbox, "Unable to load due to security concerns".  Never seen this before and have uploaded hundreds of files this way.  How do I resolve this?  Thank you--

3 Replies 3

Re: unable to load due to security concerns

Jay
Dropboxer
Hi @jdemartini, thanks for providing these details!

Are you using the Dropbox mobile app to upload files, or are you using a third party app or service to connect to Dropbox?

What type of files are you uploading? Are you able to upload other filetypes, such as jpg files?

Any other info or screenshots would be helpful!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: unable to load due to security concerns

paulfour
New member | Level 2

For several weeks now, I have been getting the message "dropbox unable to upload file due to security concerns" when attempting to share a PDF from CamScanner by placing into Dropbox.

 

I see another VERY OLD thread referring to a beta version which should no longer be relevant.

 

This is part of my work flow and I need a fix.

Dropbox app 222.2.2

CamScanner app 5.36.0.20210204

Android v 9 Build PP029.114-16-7   Kernel version 4.9.112-perf+#1  THu Feb 28 13:21

Re: unable to load due to security concerns

Walter
Dropboxer
Hey there @paulfour; thanks for joining this discussion and sorry to hear about this.

Could you try installing our beta version of the mobile app and let us know if this helped improve matters?

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Still stuck? Ask me a question!
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