Alphabet navigation on ipad disappeared

[TroyP]

The alphabet navigation disappeared on our ipad os version 16.7.2, dropbox version 362.7.  We rely on that to navigate the numerous files we have.  How do I get it back?

[BNY]

Was the issue of the alphabet slider ever resolved. It still takes me to the bottom each time I try to select a folder or a file

[Walter]

Hey @BNY - could you clarify your device's  OS version and the version of the Dropbox mobile app installed there as well?

Have you tried rebooting your device or clearing the app's cache since you first noticed this? 

[Megrnorman]

Hi Jay.
I remember you or someone on your team email made a few months ago about resolving the issue of the alphabet slider. I had to go into settings and change some things around for it to work again. That only lasted for a few months as the app has now reverted back to the slider without the alphabet, so I again can no longer quickly jump from folder to folder. I don’t know if you guys are working on something on your end that canceled out the alphabet slider or if I need to redo the settings, but I can no longer find the settings on the app either.

[Megrnorman]

Hi Walter!
I’m not sure if Jay is still part of the team but he is who I believe resolve this issue last time. Iamb not 100% but it looks like you guys worked on the app and put out an update which canceled out the alphabet slider again. That is a very integral tool to using Dropbox especially when you have 160+ folders to quickly jump from each letter so I can quickly find which folder I need. If you were able to talk to J about this or ask around your office about an alphabet slider somebody knows already what happened last time and may be able to help correct at this time.

[Hannah]

Thanks for letting us know about this, @TroyP.

Can you tap on "account", then on the gear icon and then on "clear cache", to see if that helps?

If not, make sure to uninstall/reinstall the app as well and let me know how it goes.

Thanks!

[BNY]

Both my OIS and Dropbox software are up to date

[TroyP]

I cleared the cache, restarted, uninstalled and reinstalled and no luck.

[Megan]

Hey @BNY, have you tried any troubleshooting on your own? 

Just asking, because I need to make sure we're on the same page. 

Also @Megrnorman, yes Jay is still part of our Team. Sorry to hear that this incident returned. How long have you been having this issue for? 

[Megrnorman]

I’m not sure when it specifically returned but when I opened my dropbox today, I noticed the alphabet quick slider bar was gone and only the slider with the 3 lines was there. Also, all of my folders are in alphabetical order, but are no longer listed by the letter.