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Can't install on work W10 computer

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Can't install on work W10 computer

New member | Level 2
New member | Level 2

I've got Dropbox Passwords working just fine on my personal Mac and my iOS and Android devices. For some reason, the installer doesn't work on my work W10 computer, it just says "This .appinstaller file is using a new schema which is not valid on this OS version. Please update to the latest version of Windows 10."

 

My work computer is fully updated (required by my employer) and I have the permissions necessary to install whatever I want on it. I haven't had this issue with any other software package. This is a huge pain because I've already migrated all my information off of Remembear and replaced all my passwords with secure randomly generated ones (16+ characters, lots of symbols, etc.)

 

Please resolve this issue, or I'm going to have to go back to Remembear simply because of the interoperability issue. And add credit cards, please.

1 Reply 1
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Re: Can't install on work W10 computer

Dropboxer
Dropboxer

Hi @jzhao, thanks for posting today!

 

I'm sorry to hear about this matter. I'd recommend getting in contact with the support team for further information so that they can investigate this in more detail.

 

They should be able to assist from there on. Hope this helps!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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