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Desktop app login screen is all black during setup

tranhiep_116 New member | Level 2
New member | Level 2

I have my problem here. Login sceen no appear how can i fix it

 

 

 

Screen Shot 2018-05-15 at 7.07.48 AM.png

1 Accepted Solution

Accepted Solutions

Re: Login sceen no appear

Dropboxer
Dropboxer
Hey @tranhiep_116, welcome to our community! 

Can you tell me what operating system you’re using? Keep in mind that our desktop application is currently supported only on Windows 7, 8, 8.1, and 10. 

If you are using a supported operating system (as mentioned above), make sure that it’s fully updated with all Windows Updated and all necessary device drivers, especially your graphics card drivers

If the issue persists, take a look at any anti-virus, firewall, or other security software that may be preventing our app from connecting to our servers. I suggest that you disable any of the aforementioned apps, and then try installing our app with our offline installer

If you still experience the issue, I’ll be happy to have a support agent contact you via email for further assistance. Alternatively, you can submit a support request here too. 

Let me know. 
Cheers! 



Sanchez
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

1 Reply 1

Re: Login sceen no appear

Dropboxer
Dropboxer
Hey @tranhiep_116, welcome to our community! 

Can you tell me what operating system you’re using? Keep in mind that our desktop application is currently supported only on Windows 7, 8, 8.1, and 10. 

If you are using a supported operating system (as mentioned above), make sure that it’s fully updated with all Windows Updated and all necessary device drivers, especially your graphics card drivers

If the issue persists, take a look at any anti-virus, firewall, or other security software that may be preventing our app from connecting to our servers. I suggest that you disable any of the aforementioned apps, and then try installing our app with our offline installer

If you still experience the issue, I’ll be happy to have a support agent contact you via email for further assistance. Alternatively, you can submit a support request here too. 

Let me know. 
Cheers! 



Sanchez
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

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