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Desktop application is blank when opened

Desktop application is blank when opened

IPI
Helpful | Level 6

I have a Dell Insperon 17 running Windows 10

When I open Dropbox from the start menu, I just get a blank dialogue box.  I cannot open by clicking the icon on the task bar.

The sync is working correctly and my files are updated.  I want to change desktop notifications but cannot access dropbox to do that.

I have followed the instructions to stop all instances of Dropbox through the task managere before uninstalling and have reinstalled.  Same issue.blank dialogue box.blank dialogue box.

1 Accepted Solution

Accepted Solutions

Re: Desktop application is blank when opened

IPI
Helpful | Level 6

My issue is resovled.  I was on Windows 10 version 1809.  When I updated to 1903 (I am now on 1909) it worked.  I thought auto update would have handled the new version install but it did not.

I did have an issue with PowerPoint crashing after the update.  I had to uninstall a program I use to use my iPad as a second screen (Duet) and then redo the update.  They all get a long now.

Regards, Ed

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13 Replies 13

Re: Desktop application is blank when opened

Walter
Dropboxer

Hello @IPI - welcome to the Dropbox Community!

The content missing from the setup window is normally fetched from an online source and when the content fails to display, it usually means that the connection to our server is being blocked or interrupted.

Could you check if there's any antivirus, firewall or even a VPN/proxy setting that could be causing this and also ensure that our domains have been allowed? 

Pro hint: Use the offline installer of our latest, stable build upon re-installing whenever possible as it doesn't need to download anything during the install process, so it should complete successfully. You can find that below: 

https://www.dropbox.com/downloading?build=83.4.152&plat=win&type=full 

Let me know how it goes!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Desktop application is blank when opened

IPI
Helpful | Level 6

Thanks for the suggestions Walter.  Unfortunately they did not work.  I disabled the virus software and firewall.  (Dropbox was and is an allowed program.)  I uninstalled and tried to setup with your link.  Now I cannot sync files.  (I could beforre so I thought that meant I had a connection.)  When I click on the icon on the bar, it says I must connect an account.  However, when I try I get:

DB Capture.PNG

I will uninstall and reinstall with the desktop installer so I can sync my files to access them.

I appreciate your help.

Ed

Re: Desktop application is blank when opened

Walter
Dropboxer

Thanks for the additional info Ed!

If it's not too much to ask, I was wondering if you're still having this issue after re-installing our software on the affected device so please keep me posted on your progress.

Happy Monday @IPI


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Desktop application is blank when opened

IPI
Helpful | Level 6

Hi:

Now I cannot sync to my computer, whether I load the software from the link you gave me or using the download and update method.  Prior to my reinstall, the system was syncing.

Both give the same dialogue and shown above.

It is looking for me to login but I just get a blank.

Ed

Re: Desktop application is blank when opened

Walter
Dropboxer

Thanks for your swift response Ed!

Maybe you'll need to perform a clean, advanced re-install at this point. 

That being said, do you, by any chance, have any pending updates for your computer's OS? 

While you're at it, could you check if your graphic drivers are also up to date?

Keep me posted on your findings and we'll take it from there!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Desktop application is blank when opened

IPI
Helpful | Level 6

Hi Walter

It is still not working.

There are no outstanding updates.

I tried the clean advanced install.  I could not click on the icon, so I used task manager to end all Dropbox processes.  There were no folders in any of the folders listed.

It took me back to the same blank Set Up Dropbox dialogue box as pictured above.

I appreciate all your work to help me.

Ed

Re: Desktop application is blank when opened

Walter
Dropboxer

Thanks for the update and sorry to hear this persists Ed. 

Just a side note here, you're installing the desktop app normally with admin privileges - right?

As I'd like to dig a little deeper, would it be OK with you if I reached out via the email address that's associated with your Community's profile so we can investigate further? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Desktop application is blank when opened

IPI
Helpful | Level 6
Yes, I used run as administrator

Yes, you can email me.

Thanks Ed

Re: Desktop application is blank when opened

Walter
Dropboxer

I just sent you a brief email so we can work on this together.

Whenever you get the chance, please take a look at your inbox and we'll take it from there.

Thanks so much @IPI!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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