I-Pad/DropBox/Adobe not Connecting

[kpatrick]

Hi DropBox Community,

Here's what's going on...

I have an i-Pad running on iOS 13.1. When I try to open .pdf files in DropBox with Adobe, i.e "Open with Adobe Acrobat Reader," I keep getting a notification from DropBox that Adobe would like to access files, etc., and then I always "Allow" it, but then DropBox gives me the error message "Unable to Connect..." (even though I'm connected). It's as if they are not communicating/recognizing each other now. It used to work just fine up until a few months ago. 

Has anyone else had this issue, and, if so, how did you fix it? 

Thanks in advance for the help.

-Kp

[2045E]

What worked? I have this issue. I've disconnected, reconnected and deleted and reinstalled both apps. No joy. 

[Daphne]

Hey there @2045E, thanks for joining the discussion!

Can you just let me know which version of the Dropbox app you have installed and your current iOS version?

Also, does this occur for all of your PDF files or only specific ones?

If you can, please provide me with a brief step-by-step of the actions that you're taking when you get this error if it differs at from what the OP described.

Cheers!