Is Dropbox down? I get a blank screen on the website!

[Freddy711]

Is Dropbox down? I am getting a blank screen. 

[Freddy711]

What is https://www.dropbox.com/h?

[Freddy711]

Disregard that last post. I am able to access Dropbox in Internet Explore, but not my primary web browser - Microsoft Edge. Any ideas? It was fine yesterday and the day before, etc.

[Walter]

Hey there @Freddy711  - I'm not seeing anything over here, can you try clearing your browser's cache or another browser for that matter? 

Let me know of any updates!

PS: Just for future reference, if you're worried about an outage from our side, you can always take a look at our status page at: https://status.dropbox.com/ 

[Freddy711]

I did that. I still cannot access via MS Edge. I don't use other web browsers.  My computer is doing a Windows 10 update. Could that be the issue?

[Walter]

I can't be sure about this based on the provided information Freddy - have you checked for any pending updates on your browser maybe? 

[Freddy711]

I am not sure where to look for pending browser updates. 

[Walter · Accepted solution]

No worries Freddy - even though this isn't within my scope of expertise, here's how you should be able to update your Microsoft Edge web browser:

1. Click the Start button.
2. Click Settings.
3. Select "Updates & Security.
4. Click "Windows Update"
5. Click "Check for updates" Windows 10 will connect to Microsoft and check for any updates. If they are found, they will be installed and you will get the latest version of Edge.

I hope this helps!

[Freddy711]

Thank you so much! It appears Windows 10 is updating now, which might explain the issue. 

[Walter]

Glad I could help Freddy - just let me know how this works out in the end!