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Re: There was an error opening this document.

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Re: There was an error opening this document.

Dropboxer
Thanks for the reports, I’ve forwarded this info to our team to conduct an investigation on it as we speak.
 
I’ll update you here when I receive an update on this matter.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: There was an error opening this document.

New member | Level 2

This seems to only have become an issue today after Windows forced an update. I hope there is a resolution soon! 

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Smart Sync not retrieving files.

Collaborator | Level 8

Smart Sync has started refusing to retrieve online only files on demand. The opening app returns an error that the file can't be read or is corrupted. I have to make them local to open the files. We are talking pdfs and word docs so small files. Tried rebooting and I have an internet connection, after all, I'm posting this. Windows Pro 1803 DB client 63.4.102

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Re: There was an error opening this document.

New member | Level 2

Same issue here, just started today 12/12/18.  This is urgent.

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Re: There was an error opening this document.

Collaborator | Level 8

Same here, though my PC has not recieved any updates recently from MS. I have those delayed out a couple of weeks.

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Re: There was an error opening this document.

New member | Level 2
Same issue here
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Re: There was an error opening this document.

Super User
Same issue here with 3 different clients and several computers.

This issue started today December 12. We need a quick resolution.
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Re: There was an error opening this document.

Collaborator | Level 8

Thumbnails also do not populate on online only files.

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Re: Smart Sync error - "There was an error opening this document"

New member | Level 2

Same here. Proposed workaround does work but obviously is not a solution.

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Re: There was an error opening this document.

Super User

@Jay wrote:
Thanks for the reports, I’ve forwarded this info to our team to conduct an investigation on it as we speak.
 
I’ll update you here when I receive an update on this matter.

Has this been escalated as level3 incident? This is a Global Wide issue. Apparently is related with a MS Update but is affecting lot of users with SmartSync.

I received a call from another 3 clients with the same issue. We already try disabling AV/Antimalware, same issue.

The only workaround is to right click and select the Smartsync / Local option so the users can download files/folders locally but this can be used only on temporary basis.

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