Tag notifications not working consistently in Google Docs created in Dropbox

[mirmalaide]

In Google Docs I created through Dropbox, we are not getting notifications of all tags and comments in those files. If I tag someone, they may or may not receive an email notification. I can't seem to figure out why some come through and not others. I don't see GSuite related notification settings within Dropbox. Is this a known issue or do I need to change something in settings?

[Megan]

Hey @mirmalaide, I hope you're having a great Friday! 

Can you clarify if the email notification they receive when you tag them is coming from Dropbox or Google? 

Let me know more, thanks!

[mirmalaide]

Thanks for your reply, Lori. The notifications are from Google. 

[Megan]

Wishing you a great Monday @mirmalaide! 

In this case, you should be checking in with Google regarding those tags on how to enable or disable them. 

Give me another shout if something comes up.

[mirmalaide]

We all have notifications turned on, but there seems to be an issue specifically with Google documents created in Dropbox. I tried contacting Google support but they confirmed that they have no access to files created in Dropbox. As I said, sometimes they come through, and sometimes not. Do you have any other suggestions?

[Megan]

Hey @mirmalaide, I hope you're doing well! 

Let's try something. Can you try disconnecting Google from your account's connected apps, then re-connect back? 

• Sign in to dropbox.com.
• Click your avatar (profile picture or initials) in the upper-right.
• Click Settings.
• Click Connected apps.
• Click the arrow next to the app you’d like to disconnect.
• Click Disconnect.

Let me know what you find.