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Re: Desktop app crashes on mac 10.11.6 after upgrading

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Issue with the Dropbox application v52 (freezing/ crashing) on Mac devices.

teranisi
Explorer | Level 4
‎06-21-2018 07:20 PM
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Recently I noticed Dropbox.app is not running on my MacBook Pro (El Capitan).

When I run following command on a terminal,

 

$ /Applications/Dropbox.app/Contents/MacOS/Dropbox

 

many messages are listed, and after a while, it stops as follows.

 

..... dropbox: thread d0eb58 is not a python thread

Segmentation fault: 11

 

The version is the latest version which I downloaded from the site today.

 

Any suggestions?

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65 Replies 65

bwa
Explorer | Level 3
‎06-25-2018 09:08 AM
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Yes, like MVL - I am using OSX 10.11.16, so it it not just limited to Yosimite but also el capitan. 

 

I talked to support friday and my ticket had "priority" but I have still not heard anything as of 9:00am PST on June, 25. My guess is they are working something. I will check in later today and provide updates here. 

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sbonaretti
Explorer | Level 4
‎06-25-2018 11:07 AM
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Hi! I have just updated to Sierra, and Dropbox works!!! Thanks so much!!! :)))

Djm197209
Explorer | Level 3
‎06-25-2018 11:23 AM
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I've had the same problem since installing the security update 2018-003.  I'm operating macOS Sierra, v. 10.12.6.  I was in touch this morning with technical support and now have a ticket going.   Will keep you posted if/when I have a response...

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Lumeda
New member | Level 2
‎06-25-2018 05:50 PM
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Same issue with mine. Mac OS X El Capitan v. 10.11.6. Was working until last Thursday 6/21. Tried uninstalling and reinstalling with no luck.

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k0t2004
Helpful | Level 5
‎06-25-2018 10:34 PM
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They have released a 53.3.65 beta version and it fixes all the isues. Try installing it.

mvl
Helpful | Level 5
‎06-25-2018 11:53 PM
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I have installed the beta (53.3.65) on my MacBook Pro (Mac OS X 10.11.6 El Capitan). 
My Dropbox desktop app is running again.
 
No crashes. Problem solved.
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mvl
Helpful | Level 5
‎06-25-2018 11:55 PM
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A new beta (53.3.65) has been released that is supposed to fix the problem.
 
I have installed this beta on my MacBook Pro (Mac OS X 10.11.6 El Capitan). 
My Dropbox desktop app is running again.
 
No crashes. Problem solved. Give it a try.
 

niko321
Explorer | Level 4
‎06-26-2018 12:57 AM
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Thank you so much for this link! worked for me two!! So happy right now.

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Tamere
Explorer | Level 4
‎06-26-2018 01:09 AM
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Thank you ! You saved my life, it works very well 😉

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Thanks
New member | Level 2
‎06-26-2018 05:36 AM
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Thanks man! you saved my life 🙂

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