Helping your team with technical difficulties, while working from home.

[Amy]

Working from home has made it very clear that the IT team really are super heroes. From forgotten passwords, to making sure everything is operating as it should be, they always make sure we can get down to work ASAP. But now, while we’re working from home, if you are the Dropbox admin for your team, there are a few things you can be an expert on! As an admin for your company’s account, you have special privileges. You can add or remove team members, monitor sharing activity, oversee billing information, and protect company data, so let’s take a look at how you can help your team.

Getting your team set up on Dropbox Business: 

Once you’ve created your Dropbox Business team, you can begin inviting users at your company or organization to join. You can invite members individually or in bulk, but remember you will need a license for each person you invite to your team. 

Making sure they know how to access from home:

Remind your team that you can access your Dropbox account in 3 ways: on dropbox.com, with the Dropbox desktop experience, and with the Dropbox mobile app. Get started by signing in to your account on dropbox.com. Then, encourage your team to install the apps on their computers, tablets, and phones, depending on how they prefer to work.

Integrations for all: 

When you replace all real life meetings with Zoom meetings, wasting a couple of minutes can really add up, so it’s important to make sure everyone has integrated the apps they use most often, like Slack, Zoom and Trello. There are a lot of integrated apps, so make sure your team know about the App Center, so they can get their digital workspace set up exactly how they like. 

Troubleshooting:

There are the common issues people will come across from time to time, so we pulled some helpful links for you to refer to, if anyone needs them;

• Trouble signing in - we’ve all been there so there’s no judgement here! 
• Syncing to Dropbox overview - never hurts to refresh everyone on this.
• Now is the time to keep everything neat and tidy so make sure everyone on the team knows about when to use files and folders and best practice around that. 
• You can also monitor how people are sharing within your team, and make sure everyone has the right info when they need it.
• Don’t forget that your team share a space as well, where everyone on your team can access and see the same folder structure, making it easier to find files when working together.

If these tips don’t answer your questions, you can ask the Dropbox Community, who are always happy to help. We also have a space for Business admins, known as the Business Admin Lounge, where you can collaborate and connect with Dropbox Business Admins like you.

If all that fails, turn it off and on again, and maybe email IT.