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dropbox app only uploads the pictures when I open the app

New member | Level 2

With my huawei y9 2019 running on android 8.1.0 my dropbox app only uploads the pictures when I open the app

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Re: dropbox app only uploads the pictures when I open the app

Dropboxer

Hey there @megazord911 - how are you today?

Could you elaborate on your issue please? Are you expecting your mobile app to upload in the background; have I got it right?

If that's the case, it sounds like you the issue you are experiencing my be due to a setting in your Dropbox app. To ensure that everything is optimally configured can you please follow these steps: 

  • Open the Dropbox app
  • Tap the menu
  • Tap Settings
  • Then under Camera uploads tap 'When to upload'
  • Check it is not set to 'Only while phone is charging'

If this does not resolve this issue please let me know.

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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dropbox app only uploads the pictures when I open the app
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