cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Known issues - updated June 18th see more

Installation and desktop app issues

On your computer, on the web… find answers about the Dropbox client and dropbox.com.

Ask a question
Posts
Views
Replies
Last modified by Dinjay 5 hours ago
963Views
20Replies
Last modified by 5 hours ago
978Views
12Replies

Smart Sync and Quick Preview on Mac

Dropbox Staff Reply Community Expert Reply
Last modified by gtang 7 hours ago
1720Views
33Replies

Smart Sync - Windows Explorer Search Not Working

Dropbox Staff Reply Community Expert Reply
Last modified by Sam R.2 12 hours ago
2050Views
25Replies

Syncing causes system freeze

Dropbox Staff Reply
Last modified by 19 hours ago
114Views
7Replies
Last modified by binary 20 hours ago
3973Views
43Replies
Last modified by yesterday
65Views
7Replies
Last modified by Sunday
1438Views
21Replies
Last modified by ebakoh85 Saturday
725Views
2Replies
Last modified by fullmakt Saturday
224Views
25Replies

Web link not working in DB wIndows 10 app.

Dropbox Staff Reply Community Expert Reply
Last modified by Friday
58Views
7Replies
Last modified by Friday
3229Views
13Replies
2144Views
70Replies
Last modified by Thursday
23Views
1Replies
Last modified by cadpc Thursday
51Views
2Replies
33Views
1Replies
Last modified by Wednesday
681Views
12Replies
Last modified by Wednesday
1918Views
45Replies

Add Dropbox as a place in Office 365 for Mac OSX

Dropbox Staff Reply Community Expert Reply
Last modified by Wednesday
47Views
2Replies

Dropbox and Whatsapp

Community Expert Reply
Last modified by Wednesday
1508Views
5Replies
Last modified by Wednesday
53Views
1Replies
Last modified by Vicon a week ago
2521Views
10Replies

Work NOT saved and Word freezes

Dropbox Staff Reply
Last modified by a week ago
492Views
2Replies

Dropbox Dashboard

Dropbox Staff Reply
Last modified by a week ago
32Views
1Replies

Indexing?

Dropbox Staff Reply
Last modified by a week ago
64Views
5Replies
1565Views
6Replies

Installing Dropbox cause Finder to stop functioning in Mojave

Dropbox Staff Reply Community Expert Reply
Last modified by JosephMiller a week ago
147Views
4Replies
Last modified by a week ago
57Views
5Replies
Last modified by a week ago
691Views
4Replies
47Views
1Replies
Posts
Views
Replies

Smart Sync and Quick Preview on Mac

Dropbox Staff Reply Community Expert Reply
Last modified by gtang 7 hours ago
1720Views
33Replies

Syncing causes system freeze

Dropbox Staff Reply
Last modified by 19 hours ago
114Views
7Replies
Last modified by binary 20 hours ago
3973Views
43Replies
Last modified by Friday
3229Views
13Replies
Last modified by cadpc Thursday
51Views
2Replies
Last modified by Wednesday
681Views
12Replies

Add Dropbox as a place in Office 365 for Mac OSX

Dropbox Staff Reply Community Expert Reply
Last modified by Wednesday
47Views
2Replies

Dropbox and Whatsapp

Community Expert Reply
Last modified by Wednesday
1508Views
5Replies
Last modified by Vicon a week ago
2521Views
10Replies
Last modified by a week ago
691Views
4Replies
Last modified by TPH a week ago
674Views
5Replies
91Views
3Replies

Can't link account to Dropbox

Dropbox Staff Reply Community Expert Reply
Last modified by tafe a week ago
268Views
3Replies
Last modified by Crashed-Mike 2 weeks ago
58Views
2Replies

Folders on external hard drive

Community Expert Reply
Last modified by Flyingedge 2 weeks ago
1106Views
6Replies

how do I remove old notifications

Community Expert Reply
Last modified by Maxx1812 2 weeks ago
1144Views
4Replies
Last modified by tdennis 2 weeks ago
94Views
3Replies
Last modified by 2 weeks ago
553Views
12Replies

Editing an Excel file in Dropbox

Community Expert Reply
Last modified by oiwe 2 weeks ago
10985Views
9Replies
107Views
1Replies
62Views
1Replies

What is the administrator username and password to install the app?

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
69Views
2Replies

Unable to link new computer to Dropbox and complete installation

Dropbox Staff Reply Community Expert Reply
Last modified by Mullentim11 3 weeks ago
179Views
9Replies
Last modified by 3 weeks ago
2012Views
10Replies
Last modified by 3 weeks ago
87Views
2Replies
Last modified by 3 weeks ago
176Views
7Replies
125Views
3Replies
Last modified by 3 weeks ago
108Views
3Replies
12111Views
14Replies

dropbox system extension not showing up

Dropbox Staff Reply Community Expert Reply
Last modified by liz-228 4 weeks ago
700Views
11Replies
Posts
Views
Replies
Last modified by Dinjay 5 hours ago
963Views
20Replies
Last modified by 5 hours ago
978Views
12Replies

Smart Sync - Windows Explorer Search Not Working

Dropbox Staff Reply Community Expert Reply
Last modified by Sam R.2 12 hours ago
2050Views
25Replies
Last modified by yesterday
65Views
7Replies
Last modified by Sunday
1438Views
21Replies
Last modified by ebakoh85 Saturday
725Views
2Replies
Last modified by fullmakt Saturday
224Views
25Replies

Web link not working in DB wIndows 10 app.

Dropbox Staff Reply Community Expert Reply
Last modified by Friday
58Views
7Replies
2144Views
70Replies
Last modified by Thursday
23Views
1Replies
33Views
1Replies
Last modified by Wednesday
1918Views
45Replies
Last modified by Wednesday
53Views
1Replies

Work NOT saved and Word freezes

Dropbox Staff Reply
Last modified by a week ago
492Views
2Replies

Dropbox Dashboard

Dropbox Staff Reply
Last modified by a week ago
32Views
1Replies

Indexing?

Dropbox Staff Reply
Last modified by a week ago
64Views
5Replies
1565Views
6Replies

Installing Dropbox cause Finder to stop functioning in Mojave

Dropbox Staff Reply Community Expert Reply
Last modified by JosephMiller a week ago
147Views
4Replies
Last modified by a week ago
57Views
5Replies
47Views
1Replies
Last modified by 2 weeks ago
77Views
5Replies

Dropbox Wont Install

Dropbox Staff Reply
Last modified by 2 weeks ago
67Views
3Replies
Last modified by 2 weeks ago
64Views
1Replies
Last modified by 2 weeks ago
45Views
1Replies
Last modified by 2 weeks ago
66Views
1Replies
Last modified by 2 weeks ago
67Views
1Replies
Last modified by 2 weeks ago
61Views
1Replies

Selective sync and freezing

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
61Views
2Replies

Dropbox won't run suddenly, Win8.1

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
54Views
2Replies
Last modified by 2 weeks ago
54Views
1Replies

Save space on your hard drive with Selective Sync

  1. Right-click the Dropbox icon in the system tray or menu bar.
  2. Click the gear icon.
  3. Select Preferences.
  4. Go to the Account tab.
  5. Select Change Settings...
  6. Uncheck the box next to the folder's name to prevent a folder from syncing to your computer

Any folders you uncheck will stop syncing to your hard drive. However, they’ll still be available on dropbox.com and on any other computer linked to your Dropbox account.

Uninstall the desktop app

  1. First, stop Dropbox (if needed):

    1. Right-click the Dropbox icon in the system tray or menu bar.
    2. Click the gear icon in the Notifications panel and select Quit Dropbox.
  2. Next, follow the instructions for your operating system:

    Windows
    1. Click the Start button.
      • Windows Vista, 7, or XP users: select Control Panel.
      • Windows 8 or 10 users: type Control Panel at the start screen or start menu, and click it
    2. Click Uninstall a Program (Vista, 7, 8, 10).
    3. Select Dropbox from the list of programs and click Uninstall

    Mac
    1. Open Finder
    2. Drag and drop Dropbox from your Applications folder to the Trash.

    Linux

    Run the following commands in your terminal, hitting Enter or Return on your keyboard after each command:

    1. dropbox stop
    2. dropbox status # Should report "not running"
    3. rm -rf ~/.dropbox-dist
    4. rm -rf /var/lib/dropbox
    5. rm -rf ~/.dropbox*
    6. sudo apt-get remove nautilus-dropbox
    7. sudo apt-get remove dropbox
    8. rm /etc/apt/source.d/dropbox

Move Dropbox to an external drive

  1. Right-click the Dropbox icon in the system tray or menu bar.
  2. Click the gear icon in the Notifications panel.
  3. Click Preferences.
  4. Click Account.
  5. Select a new location for the Dropbox folder by clicking the dropdown menu next to Dropbox location.
  6. Let Dropbox move your folder and its contents to its new location.

Notes:
  • If the drive gets disconnected from the computer while Dropbox is running, Dropbox may start deleting files before realizing that the entire drive has been removed.
  • For best results, your drive should be formatted as:

    • Windows—NTFS
    • Mac OS X—HFS
    • Linux—A file system that supports extended attributes
  • The location you select is the folder the Dropbox folder will be moved to, rather than the folder your Dropbox files will be stored in.

Installation and desktop app issues

On your computer, on the web… find answers about the Dropbox client and dropbox.com.

Top Contributors
Rich 4691
Mark 3652
Jane 1029
Tom_M 886
Greg K. 799