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Dropbox desktop app keeps restarting with error, won't sync

Helpful | Level 6

Ok so I've had this probelem since yesterday.

I've already tried advanced reinstall, which didn't work.

I tried again with selective sync set to only 1 little folder, with dropbox root folder set to new directory, also didn't help.

I constantly get an error:

2019-10-06 (3).png

It's in Polish, It says: Dropbox unexpectedly stopped working. Your files are safe (...) [Close] [Restart Dropbox app].

I don't use any antivirus, I've disabled built in Win 10 security scans etc.

I don't use symlinks.

None of community posts or articles helped. The problem won't go away.

Any help will be appreciated.

Thank you, Maciej.

23 Replies

Re: Dropbox desktop app keeps restarting with error, won't sync

Star Collaborator | Level 18
<p>HI <li-user login="maciejplater" uid="549491"></li-user>,</p>
<p>There is a link (blue colored) pointing to debug info. Post this debug info, so would be one more idea what's going on and probably somebody would be able help you. 😉</p>
<p>Good luck!</p>
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Re: Dropbox desktop app keeps restarting with error, won't sync

Helpful | Level 6

You're talking about the link in error popup that i've posted? Unfortunately it's just an url to help center: https://help.dropbox.com/installs-integrations/desktop/unexpected-quit

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Re: Dropbox desktop app keeps restarting with error, won't sync

Helpful | Level 6

One little clue: if I pause syncing then Dropbox won't shut down. So it must be an issue with the process, not application.

Also, this is how my Dropbox folder looks like (.cache folder is empty all the time; .dropbox won't change too):

2019-10-06 (4).png

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Re: Dropbox desktop app keeps restarting with error, won't sync

Star Collaborator | Level 18
Oh.. My mistake. Usually such links point debug info...
Anyways, Did you try Unlink (from Preferences, Account tab) and install some earlier stable build (80.4...., for example)? Select offline install! Before reinstall, make sure "Early releases" in your account settings is turn off. Try at least... 😉
Hope this helps.
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Re: Dropbox desktop app keeps restarting with error, won't sync

Helpful | Level 6

I thought about installing earlier version, but couldn't find where to download it from, so it will be 100% trusted.

Update: Even if I have ZERO folders in selectiv sync, the problem still occurs... Does it mean, that there is no problem with my files that I have syncronized when it worked?

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Re: Dropbox desktop app keeps restarting with error, won't sync

Star Collaborator | Level 18
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Re: Dropbox desktop app keeps restarting with error, won't sync

Helpful | Level 6

Thank you very much, will try.

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Re: Dropbox desktop app keeps restarting with error, won't sync

Helpful | Level 6

It's frustrating as even when I use earlier installer, I can't force Dropbox NOT TO update it's version.

I'm a paying user, so it hurts even more... I have never been even considering using Early release, because I needed to trust that "stable" ones. I don't play with that software, I work with it. This situation is unacceptable. Many hours lost with this issue, and still no solution.

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Re: Dropbox desktop app keeps restarting with error, won't sync

Star Collaborator | Level 18
Do you 'unkink' before reinstall and use offline install? If usual install is used, latest stable version is downloaded. Usually initialization is problematic, so least initialization have to be completed, after that normally follow update to latest stable version (it's normal).
There is a different case, but could be useful. Take a look: https://www.dropboxforum.com/t5/Installs-integrations/Desperately-to-get-rid-of-unstable-Beta-Build-...
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Dropbox desktop app keeps restarting with error, won't sync
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