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Auto backup not working on my windows pc

Auto backup not working on my windows pc

Sam Toor
Helpful | Level 6
Go to solution

Hi, I just bought a Seagate HDD and I wanted to backup on dropbox. it has unlimited storage offer but when I connect, its stuck on 0%. Its 11am here and the backup should start 10:21am as activated. further it dont allow me to click BACKUP NOW. Whats the issue? Please help me find a solution.
 11.jpg

1 Accepted Solution

Accepted Solutions

Sam Toor
Helpful | Level 6
Go to solution

Ok so finally it started auto backup yesterday where I did nothing. I think Dropbox takes time to make a pre -backup first. Once it estimated the total storage after more then 24 hours, then it started making the actual backup. 

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14 Replies 14

Jay
Dropbox Staff
Go to solution

Hi @Sam Toor, thanks for messaging today.

 

Could you try disabling the automatic backup, which will enable the 'Backup now' option, and try clicking that to see if this helps?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Sam Toor
Helpful | Level 6
Go to solution

I tried but its still showing disabled

Sam Toor
Helpful | Level 6
Go to solution

What might be the issue? I have 3.7 tb storage in my HDD but it is still stuck on 0% backup

Jay
Dropbox Staff
Go to solution

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

Do you have any bandwidth limit in the desktop app?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Sam Toor
Helpful | Level 6
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I do use antivirus but I'm not sure if it is causing this. is it possible to check what exactly causing it? 

Sam Toor
Helpful | Level 6
Go to solution

222.jpg

Jay
Dropbox Staff
Go to solution

Could you try quitting all open apps and services on your computer, including the Dropbox app, and then reopen it to see if this helps with the backup process?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Sam Toor
Helpful | Level 6
Go to solution

I did but nothing happened. Even if I stop auto backup, the BACKUP NOW button is still disabled. Please provide a solution as it wasted my entire day

Jay
Dropbox Staff
Go to solution

Could you try disconnecting and reconnecting the drive to see if this starts the process?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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