Auto backup not working on my windows pc

[Sam Toor]

Hi, I just bought a Seagate HDD and I wanted to backup on dropbox. it has unlimited storage offer but when I connect, its stuck on 0%. Its 11am here and the backup should start 10:21am as activated. further it dont allow me to click BACKUP NOW. Whats the issue? Please help me find a solution.
 

[Jay]

Hi @Sam Toor, thanks for messaging today.

Could you try disabling the automatic backup, which will enable the 'Backup now' option, and try clicking that to see if this helps?

Keep me posted!

[Sam Toor]

I tried but its still showing disabled

[Sam Toor]

What might be the issue? I have 3.7 tb storage in my HDD but it is still stuck on 0% backup

[Jay]

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Do you have any bandwidth limit in the desktop app?

[Sam Toor]

I do use antivirus but I'm not sure if it is causing this. is it possible to check what exactly causing it? 

[Sam Toor]

[Jay]

Could you try quitting all open apps and services on your computer, including the Dropbox app, and then reopen it to see if this helps with the backup process?

[Sam Toor]

I did but nothing happened. Even if I stop auto backup, the BACKUP NOW button is still disabled. Please provide a solution as it wasted my entire day

[Jay]

Could you try disconnecting and reconnecting the drive to see if this starts the process?