DropBox Sign - Signers not receiving emails?

[mcnrodriguez]

Hello, I uploaded a document on Thursday for some of our signers. I sent the email, but it looks like no one received anything when I asked them during our Monday meeting. I sent email reminders, I duplicated and resent, and uploaded the document again and added the signers again, but nothing has worked. I am not sure what is going on. I had one of our signers add noreply@mail.hellosign.com to see if that might help and it did not. They checked their spam and nothing. On my end it shows pending and the documents were sent, but again, no one has received anything. The only thing that is different is that I included a new signer, but the other four have always received an email asking for their signatures. Does anyone have any idea what the issue might be? 

Thank you,

Marcy

[Megan]

Hi @mcnrodriguez, thanks for posting here! 

This Dropbox Sign and people not receiving the emails would need some further investigation. Would it be okay for me to send you an email, in order for us to have a closer look into this?

Keep me posted, and we'll take it from there!

[mcnrodriguez]

Yes, because I'm not sure what to do. I tried again today and no one has received anything. 

[Jay]

Hi @mcnrodriguez, I've sent you an email, please could you reply to it as soon as possible!

[Maso]

Hi, I am having the exact same problem that you descibe, what was the resolution for this?

Thanks

[Walter]

Hi there @Maso, sorry to hear you're also having issues with this.

May we reach out via email to have a further look internally? 

[Maso]

Hi Walter, sure thing, you can reach out to me via email 🙂

Thanks

[Nancy]

Sorry to jump in, @Maso.

I just logged a ticket for you. When you have some free time, please reply back to it, and we’ll check this further. 

Thanks!

[SandySbh]

I am having the same issue. Sent out a form for our staff to sign and it has not been received by anyone. Please help. 

[Hannah]

Thanks for letting us know, @SandySbh.

Can we send you an email, so we can look into this internally?