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DropBox Sign - Signers not receiving emails?

DropBox Sign - Signers not receiving emails?

mcnrodriguez
Explorer | Level 4

Hello, I uploaded a document on Thursday for some of our signers. I sent the email, but it looks like no one received anything when I asked them during our Monday meeting. I sent email reminders, I duplicated and resent, and uploaded the document again and added the signers again, but nothing has worked. I am not sure what is going on. I had one of our signers add noreply@mail.hellosign.com to see if that might help and it did not. They checked their spam and nothing. On my end it shows pending and the documents were sent, but again, no one has received anything. The only thing that is different is that I included a new signer, but the other four have always received an email asking for their signatures. Does anyone have any idea what the issue might be? 

 

Thank you,

Marcy

1 Accepted Solution

Accepted Solutions

Re: DropBox Sign - Signers not receiving emails?

Jay
Dropboxer

Hi @mcnrodriguez, I've sent you an email, please could you reply to it as soon as possible!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

7 Replies 7

Re: DropBox Sign - Signers not receiving emails?

Megan
Dropboxer

Hi @mcnrodriguez, thanks for posting here! 

 

This Dropbox Sign and people not receiving the emails would need some further investigation. Would it be okay for me to send you an email, in order for us to have a closer look into this?

 

Keep me posted, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: DropBox Sign - Signers not receiving emails?

mcnrodriguez
Explorer | Level 4

Yes, because I'm not sure what to do. I tried again today and no one has received anything. 

Re: DropBox Sign - Signers not receiving emails?

Jay
Dropboxer

Hi @mcnrodriguez, I've sent you an email, please could you reply to it as soon as possible!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: DropBox Sign - Signers not receiving emails?

Maso
New member | Level 2

Hi, I am having the exact same problem that you descibe, what was the resolution for this?

 

Thanks

Re: DropBox Sign - Signers not receiving emails?

Walter
Dropboxer

Hi there @Maso, sorry to hear you're also having issues with this.

 

May we reach out via email to have a further look internally? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: DropBox Sign - Signers not receiving emails?

Maso
New member | Level 2

Hi Walter, sure thing, you can reach out to me via email 🙂

 

Thanks

Re: DropBox Sign - Signers not receiving emails?

Nancy
Dropboxer

Sorry to jump in, @Maso.

 

I just logged a ticket for you. When you have some free time, please reply back to it, and we’ll check this further. 

 

Thanks!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropboxer
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    Maso New member | Level 2
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