Dropbox Replay stuck on unexpected error after re-inviting user to Business team

[vxville]

Recently re-invited an email to an Advanced account after removing mistakenly, not able to access Replay and get stuck on "Unexpected error". All the previous shared links do still work outside of using the account email but not able to access Replay whatsoever. Other email members attached to the account can access as normally and can access the links. Just the relinked account that is affected. Wouldn't be surprised if I'm not able to access the previous uploads on Replay but being able to use going forward would be the main issue to resolve.

Any help on this would be greatly appreciated!

[Nancy]

Hi @vxville, and welcome aboard the Community! 

Just to clarify, was it your own Dropbox account that was accidentally removed from the Business team or another user’s? Also, are you an admin on the team or a team member? 

Has the Dropbox account that was previously removed been successfully re-added to the team or is it in pending state still? 

Finally, does the same error persist on different browsers? If yes, I’d like a full screenshot of it to have a visual.

Let me know when you’ve got more info.

[vxville]

Hi, 

It was another user that was mistakenly removed from the team, which of course got rid of their access and login. I am an admin on the team and now have made that same user an admin also, although they were just a team member prior.

Dropbox account has been re-added to the team once making another account under the same email.

The same error doesn't seem to be there when using other browsers so it takes me straight to it although it's empty, so nothing from before other than the welcome to Replay video. Should also clarify, all the shared links from the account before removal on Replay do still seem to work

[vxville · Accepted solution]

Turns out I was able to resolve this by clearing/deleting the site cookies and cache on the Dropbox Replay page using site settings (on 'replay.dropbox.com' and not 'dropbox.com') and now seems to work fine.

After doing so it looked like it generated a new auth code so I now have access to Replay.

[Megan]

Awesome news @vxville!

If you need anything else, give us a shout!

[Graham]

Hi @vxville,

Thanks for posting here on the Dropbox Community and for taking the time to report this issue. I'm happy to see that you were able to resolve this and everything is back working as it should!

I wanted to let you all know about the new Dropbox Replay group we recently launched here on the Dropbox Community. The group will be a great place to chat with other Replay users, discover tips and tricks, and even connect with some members of the Replay team. You can join now by following this link and hitting the "Join group hub" button!

Thanks again!
Graham