cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
If you’ve changed your email address, now's the perfect time to update it on your Dropbox account and we’re here to help! Learn more here.

Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox moved Music Library, now Sonos cannot access it.

Dropbox moved Music Library, now Sonos cannot access it.

jkr97128
Explorer | Level 3

The latest update to Dropbox moved all of its contents to ~/Library/CloudStorage. I keep my music in Dropbox. I configure my Sonos music system to use my Music Library. Sonos can no longer access my Music Library following the move. 

 

When I try to configure to use the new location, Sonos' browser finds the location in CloudStorage. But then it tries to establish permissions, and I get:

 

Sonos was unable to add the music folder.

The computer "iMac" refused to let Sonos connect to it.

 

Anyone face the same problem? Solutions?

2 Replies 2

Megan
Dropbox Staff

Hey @jkr97128, let's jump right into this! 

 

So, based on everything you described, it sounds like the Sonos system has a restriction on how to access, and read files that are in the ~/Library/CloudStorage. 

 

It seems like a restriction on their end, and since you have your Music files in Dropbox, hence that behavior. I'd personally suggest you contact Sonos Support, to see what info they have on their hands. 

 

If you do, let us know. Thanks! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

jkr97128
Explorer | Level 3

Worked a long time with Sonos tech support. They acknowledge this as defect, hopefully will work on it. My observation so far is that every other app I use that accesses what I keep in Dropbox (a lot, highly varied) made this transition seamlessly.

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    jkr97128 Explorer | Level 3
  • User avatar
    Megan Dropbox Staff
What do Dropbox user levels mean?