Stuck scanning photo library

Same problem already for several weeks. Iphone 12mini and latest IOS.

New photos are not discovered. App only shows “scanning your photo library”. After deleting app and reinstalling - photo backup is working again. But only once.. I have to delete it again..

Have been deleting/reinstalling app already for 10 times for uploading new photos.

My Iphone 11 is having the same issue. Stuck at "scanning your photo library".

This problem has been there already thru several app versions. Situation is no better after today's update.

It works once, right after new installation. No upload on next starts.

But it works again after delete-reinstall. Again once.

Hey Raino12 ,

1. Ensure you're signed in to the app, and have given permission for Dropbox to view your photo library (you can see it in the Settings app by tapping Dropbox in the list of apps).
2. Turn on Camera Uploads if it's not already on.
3. Take a look at the Camera Uploads status you mentioned before being stuck on "Scanning your library."  I'd expect the first time you launch the update it'll probably say the same thing with no difference, so if that happens go ahead and force-close and re-open the Dropbox app.  It may take a couple launches for the fix to kick in, so after giving each one a minute to see if it's working, go ahead and try again.
4. After a few seconds, assuming you've got photos to upload, you may notice that banner switch to uploading photos, with a progress bar and a number on the right side.  If you've got a lot to upload, that'll go on for some time.  Please turn on Background App Refresh for Dropbox in the same Settings app screen I mentioned before.  That helps this process continue in the background from time-to-time.
5. After uploading all the newly found photos, you can expect one of two things to happen, and I'd love if you could tell us which happens for you.
   
1. You might see something like "All done for now" which is ideal, because it lets you know your whole library has been scanned successfully and we've not found anything new to upload.  
2. Instead, you might see "Scanning your library" again, which is also okay, and totally normal.  That status just means we're looking through your library to ensure we've got everything, and even if it doesn't seem like it's doing much it might just not be finding anything to upload if you've got a lot of photos/videos.  If you’ve got many and/or particularly large videos, you can consider disabling video uploads, as those usually take the longest for Dropbox to scan.  Background App Refresh can help this scan too.

1. Ensure you're signed in to the app, and have given permission for Dropbox to view your photo library (you can see it in the Settings app by tapping Dropbox in the list of apps).
2. Turn on Camera Uploads if it's not already on.
3. Take a look at the Camera Uploads status you mentioned before being stuck on "Scanning your library."  I'd expect the first time you launch the update it'll probably say the same thing with no difference, so if that happens go ahead and force-close and re-open the Dropbox app.  It may take a couple launches for the fix to kick in, so after giving each one a minute to see if it's working, go ahead and try again.
4. After a few seconds, assuming you've got photos to upload, you may notice that banner switch to uploading photos, with a progress bar and a number on the right side.  If you've got a lot to upload, that'll go on for some time.  Please turn on Background App Refresh for Dropbox in the same Settings app screen I mentioned before.  That helps this process continue in the background from time-to-time. 
5. After uploading all the newly found photos, you can expect one of two things to happen, and I'd love if you could tell us which happens for you.  
1. You might see something like "All done for now" which is ideal, because it lets you know your whole library has been scanned successfully and we've not found anything new to upload.  
2. Instead, you might see "Scanning your library" again, which is also okay, and totally normal.  That status just means we're looking through your library to ensure we've got everything, and even if it doesn't seem like it's doing much it might just not be finding anything to upload if you've got a lot of photos/videos.  If you’ve got many and/or particularly large videos, you can consider disabling video uploads, as those usually take the longest for Dropbox to scan.  Background App Refresh can help this scan too.

Have to admit that after playing with all suggested options to set on/off - Photo upload started working and made it already for 5 times.

So looks like problem solved. Thanks!

That's really great to hear, Raino12 !  Have you noticed after uploads were all caught up, did it go back to "Scanning your library" or did it go to "All done for now" ?  Both are valid, we just would like to know which you're seeing. 🙂