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Stuck scanning photo library
Dropbox has been stuck “scanning your photo library” the last several times I’ve tried to backup my photos. Has anyone else had this happen to them?
- Hi @akvictor84, thanks for messaging today!
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Keep me updated with any progress!
Have to admit that after playing with all suggested options to set on/off - Photo upload started working and made it already for 5 times.
So looks like problem solved. Thanks!
jboulter
Dropbox Staff
Dropbox StaffThat's really great to hear, Raino12 ! Have you noticed after uploads were all caught up, did it go back to "Scanning your library" or did it go to "All done for now" ? Both are valid, we just would like to know which you're seeing. 🙂
"All done backing up"
I'm observing similar issues on my wife's iPhone 12 Mini and Dropbox. We have a workflow that uses Dropbox so we can share photos files between our accounts/devices and so I can archive the photos she takes.
The issues are similar to those previously noted on this string in terms of having to delete/reinstall the Dropbox (DB) app and also having to log out and log in multiple times. What is strange is that I do not see this problematic behavior on my iPhone 12 with DB installed and the most updated iOS installed.
I'll detail what I've seen.
1. Open up DB app. Go to Photos and it starts 'reading photos' on the iPhone 12 Mini to prepare to sync to DB.
2. It says that there are ~8000 photos to sync, which I know is not correct. That # is likely what is in my wife's total Apple Photo stream.
3. Log out of DB app.
4. Re log in to DB app. Get prompted by offers and then asked if we want to sync photos. Say yes.
5. Go to Photos in DB app and this time, it says there are ~650 photos to sync/upload which is the correct number of Photos to sync.
6. Photos start to sync as normal/expected.
7. We have to keep the screen 'active' when DB is syncing because if the phone goes to sleep, then the syncing stops.
7A. Also, in the DB settings area on the iPhone 12 Mini, the 'Background App Refresh' toggle is greyed out so I can't even turn it on.
8 . When this happens, we 'wake' the phone, go to DB, and it starts the process of discovering the photos again, and the app then again says that we have ~8000 photos to sync.
9. Log out of DB, then re-log into DB, and it then says we have ~620 photos to sync (650 minus whatever was uploaded in the time between steps 4 and 8 above). DB starts to sync photos and the ~620 number gets smaller.
I've deleted and reinstalled the DB app on her phone numerous times during this process. You almost have to just sit there and watch the app sync the photos with the screen active, which is about as painful as watching paint dry.
Any suggestions or fixes would be appreciated!
Stephen
