Dropbox password synchronisation notification isn't appearing on other device

[severard]

I'm not seeing any notification on my moto G9 device when I try and initiate the dropbox password add on in the firefox browser.

"Check your other devices for a notification

Let’s make sure it’s you and sync any passwords you already added.

We’ll finish setting up after we get your approval on Firefox Windows or motorola moto g(9) plus.

Didn’t get it? "

Where does this notification appear? 

[severard]

I've downloaded the Dropbox Passwords - Manager on my Moto G9 and when I open the app I get a totally white screen.

[Megan]

Hi @severard, welcome to our Community! 

Just wanted to ask if you still face both of these issues, or if you managed to access Dropbox Passwords on your Moto G9? Do you still face the white screen? 

As for the notification, you should be able to receive it on your Android. If you didn't, could you try to close and re-open the Dropbox Passwords app on your device?

When you re-open the app, do you receive the notification? If not, is there any chance that your passwords are now synced?

Let me know more!

[severard]

I am still getting the blank screen on the dropbox app so I cannot receive the notification on my moto g9.

[severard · Accepted solution]

On the second time I closed it and opened it, it got past the white screen. So whatever you did it worked.