The Replay app for Mac OS is not usable for me. Is there a new version I can try?

[MikeHenderson]

The replay app for Mac OS is not usable for me. I'm on 1.0. Is there a new version I can try? 

-M

[Megan]

Hi @MikeHenderson, thanks for posting here today! 

I'm assuming you're talking about the Replay add-on, is that right? 

When you say it's not usable for you, would you be able to elaborate a bit more, please? What is happening on your end? 

Let me know more!

[MikeHenderson]

I mean the Replay App for Mac OS and the integration with FCP. It's just the loading animation all the time and nothing works.

[Megan]

Hi @MikeHenderson, would you be able to attach here some screenshots of the visual you see, in order for me to have a clear picture too? 

Also, what is the exact OS you're using on your Mac? 

[MikeHenderson]

14.2.1 (23C71)

The FCP integration won't even load right now. 

[MikeHenderson]

Everything is up to date. The replay app is constant beachballs. Is the replay app really still in v1.0?

-M

[Walter]

Hey @MikeHenderson - sorry to jump in here, but could you try re-downloading the app and installing it anew (without uninstalling it first) and let us know how it goes? 

[MikeHenderson]

Sure, but I've been looking for where to download the app this whole time, and I can't find it. I can find the core Dropbox app, but not the REPLAY app.

-M

[Megan]

Hi again, Mike.

The Replay feature is an add-on for your browser. Dropbox Replay runs through the internet browser on your Mac computer. 

You can use Chrome, Firefox, or Safari, but we recommend using Chrome for the best experience. Is it possible that you were talking about that, or maybe you're referring to the Dropbox app directly? 

[MikeHenderson]

I have a replay desktop app and a Final Cut Pro Plugin.