"A JavaScript error occurred in the main process"

[gherson]

Initially Capture was working on a Windows 10 laptop, then I believe that the user attempted a reinstall of Capture without realizing it, and now the laptop is unable to run Capture:  Javascript error "Uncaught Exception:  Error: \\?\C:\Program Files\WindowsApps\dropboxcapture_90.0.5.0_x64_wkt425jdc3sga\app\resource...\apex.node is not a valid Win32 application." etc. immediately appears every time.  I haven't been able to fix this despite rebooting, Capture - Repair and Reset, and multiple re-downloads, removals, and re-installs of Capture. 

[timecapsuleid]

I encounter similar issue with this. I'm using mac but still on sierra 10.12.4. I've tried uninstall and re-install the app, but same error still occured. Anyway to fix this?

[Walter]

Hi there @timecapsuleid, sorry to hear you're having issues with this.

Could you maybe update your computer's OS version and try again?

Let us know if you're still getting the same error. 

[Bram S.1]

Hello.  One of our computers is having the same issue. It's been updated to the latest version of Windows 10 with all the recent security updates.  I have rebooted many times, I have uninstalled, rebooted, reinstalled.. i have used the installer from dropbox.com/capture and also the Windows Store. Same result.. installs. but at launch, the same Javascript error.

Please advise.

[Nancy]

Hi @Bram S.1! Just to clarify, did this issue occur right after updating your computer to the latest Windows 10 version? 

[Mike DBX · Accepted solution]

Hello all,

We released a fix for this issue on July 6th, 2023 in v103.9.0 of Capture.  For anyone who experienced this issue before that date, please try installing Capture again from https://www.dropbox.com/capture 🙂