"Invalid email" error message when sending signature requests

[jwhelget]

I am getting invalid email errors for esignature requests.  I know the emails addresses are correct.  

[Hannah]

Thanks for bringing this to our attention, @jwhelget.

Can we send you an email, to investigate this further?

Let me know!

[jwhelget]

Yes ok to send email to investigate.  

[Nancy]

You're all set, @jwhelget! Please check your email address, and reply back to my message.

Thanks.

[Caron Trumbo]

I am having the same issues. What ended up being the solution to this?

[Walter]

Hey @Caron Trumbo - sorry to hear about this.

May I ask if you're manually inputting the email addresses for your signature requests or if you're copying and pasting them from somewhere? 

[Caron Trumbo]

I'm copying and pasting from gmail. Should I try typing them in?

[Walter]

Yes, could you give that a go and let us know if you get the same results @Caron Trumbo?

[jwhelget · Accepted solution]

make sure there are no spaces before or after the email address

[Caron Trumbo]

That worked perfectly! I love a simple solution. Thanks!