Can't cancel free trial

[Red Gerran]

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:

The "plan" and "manage plan" are completely absent from my options. I then tried to delete my account altogether, but it told me to cancel any ongoing subscriptions first, and this is what it looks like for me:

As you can see, it doesn't mention a free trial anywhere, but it shows 3TB of space, which implies that I'm being charged for the service with no way of canceling. I've tried looking for phone support, but apparently you need to pay to speak with someone over the phone. I'm afraid I might have to cancel my credit card. Does anyone have any answers?

[Rich]

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@Red Gerran wrote:

I'm trying to cancel my free trial, but I don't have that option.

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How did you start the trial; on the Dropbox website, or in the Dropbox app on a mobile device?

[Red Gerran]

On the Dropbox website.

[Rich]

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@Red Gerran wrote:

The "plan" and "manage plan" are completely absent from my options.

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Have you tried to access the Plan page manually?

• https://www.dropbox.com/account/plan

[Red Gerran]

Yes, that takes me to the page with the second image in my original post. As you can see, there's nowhere to cancel my free trial.

[Walter · Accepted solution]

Hey @Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period. 

[arnoaldoori]

cant change plan from professional to basic.

i want to downgrade from professional trial plan to basic.

the button for plan is not there.

• General
• Security
• Notifications
• Apps
• Branding
• Refer a friend
• Sharing

also:  manage account shows

Dropbox Basic

2 GB of storage to help you store and share files.

but shows 3 TB : Personal Dropbox spaceUsing 0 bytes of 3 TB

i can not delete my account before downgrading the plan. downgrade is not possible

waht can I do?

[Walter]

Hey @arnoaldoori, thanks for joining the Community and sorry for the confusion this might have caused.

Since your plan tab reports Basic, your trial was indeed cancelled at some point and you'll get to keep the additional quota till the end of the trial period. 

I hope this clears things up, Arnold. 

[arnoaldoori]

hi,

thanks for the reply.

there is indeed some confusion.

i can not delete my account,

when try, i get this:

Before you can delete your account, you’ll need to cancel your active subscription

but can not cancel subscription.

how can i do that?

[Nancy]

Hi from me too, @arnoaldoori. 

Since we don’t have any account visibility here on the Community, do you mind if we open a ticket for you instead? This way, we’ll be able to check more details on your account and guide you further.