cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We're looking to hear about your experience when using Dropbox in a web browser. What parts of Dropbox feels very slow to you and takes a lot of time to get done? What are you trying to do in the Dropbox web browser when you experience slowness? Tell us right here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1
Ask
2
Reply and help

Cancellation and Refund

Cancellation and Refund

cjourne1
New member | Level 2

Hello,

I subscribed to the free trial two years ago and have been getting charged by this merchant ever since. I filed a support ticket but would like to speak with someone because I have never used the Dropbox sign product since the free trial.

1 Reply 1

Re: Cancellation and Refund

Rich
Super User II

@cjourne1 wrote:

I subscribed to the free trial two years ago and have been getting charged by this merchant ever since. I filed a support ticket but would like to speak with someone because I have never used the Dropbox sign product since the free trial.


Did you cancel the trial before it ended? If not, it automatically converts to a paid subscription. You can likely cancel the subscription, but it's doubtful that you'll be able to receive a refund.

 

Who's talking

Top contributors to this post

  • User avatar
    Rich Super User II
What do Dropbox user levels mean?
Need more support?