Dropbox charges my card after I cancelled my subsription

[vkatsalap]

Dropbox keeps charging my credit even though I canceled my subscription. Impossible to contact support or address this issue outside this board. This needs to be fixed asap, this is not an honest business practice.

[sf_donna]

They have continuously charged my card and have another charge expected next month. Credit card company says reach out to DB to cancel. It’s insane that they don’t have any link options to cancel. Please share if anyone else here has had the same issue. Canceling the card is next option but an existing card is hard to cancel just because of one charge. Looking for answers from anyone effected as well.

[Walter]

Hi there @vkatsalap & @sf_donna - sorry to hear you're having issues with this.

I'd recommend getting in touch with our support team directly for further assistance due to the nature of the issue.

To do so, make sure to use an incognito window without signing into any Dropbox account and fill in this form with all the relevant information and an email address we can reach you at.

Once you receive e a ticket ID in your inbox, you can share it with us here so that we can look it up in our system as well, if needed.

I hope this gets sorted for you soon. 

[vkatsalap]

Hi Walter,

This is not helpful at all. It is close to impossible to get any support for this issue from Dropbox. Not only Dropbox charged for me for 2 months straight after I cancelled, my Dropbox account summary does not reflect those charges.

It is not clear which form to complete. You gave me a link to page that contains a bunch of useless links which Frequently Asked Questions.

Can you do any better than this? Can you give an email or a phone number I can contact.

This practice is unlawful, I bet Dropbox is just waiting for another class action lawsuit to happen

[Megan]

Hi @vkatsalap, sorry to hear about that! 

What we can do on our end, is send you an email in order for us to have a closer look into this. 

Would that be okay with you? 

Keep me posted, and we'll take it from there!

[vkatsalap]

Hi Megan,

Yes, an email from your support would work

[Nancy]

Hey @vkatsalap! I can see you already have an open ticket about this with our support team. I’ve left an internal note to our support agent on your behalf, and they’ll take it from there.