@Nadz Banaag wrote:
I downgraded to Dropbox Basic however every months I still get debited AUD$18.49 on Apple Pay.
How did you downgrade? Did you do it through the Dropbox website or did you cancel your subscription through the Subscriptions section on your Apple device?
Are you sure you don't have more than one account? That's often the case when you're being charged but have a Basic account. Also does your Basic account use the same email address that you use for purchases through your Apple device?
I've been trying to request a refund ...
You would actually need to contact Apple as they're the ones that have been charging you. Dropbox doesn't handle your billing so they wouldn't be able to provide a refund.
... because my Dropbox account is apparently only 'Basic', I'm prevented from contacting a human being about fixing this.
You can try contacting Support, but as said it's Apple that you'll likely need to contact. To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
