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I'm wondering why the hell Dropbox just hit my cc for 750 dollars!?!!?!?! Anyone have this great experience?????
Thats the cost for Dropbox Business. That means somebody has had a trial of it and continued with it.
www.dropbox.com/support for help with it.
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Thats the cost for Dropbox Business. That means somebody has had a trial of it and continued with it.
www.dropbox.com/support for help with it.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
When I follow your link I see it costs $12.50/mo. How do you calculate the $750?
$12.50 per month, per user, minimum 5 users. $12.50 x 5 = $62.50 x 12 = $750.
Or https://www.ftccomplaintassistant.gov
I made the horrible mistake of thinking Dropbox is a respectable honest business. When you sign up for a business acount the webpage option reads.
2 TB of space for secure storage with easy-to-use sharing and collaboration tools
It does not say a minimum of 5 users and that you will be billed for each user. Instead they make it sound like they are giving you 5 user
accounts for $15 dollars a month. I unfortionately suffered a $750 dollar charge, what a mistake I made thinking Dropbox was a reputable business. I could have used that money to support my family and pay bills to companies that actually provide a service I need. You would have to be a lawyer to figure what terms of service you are signing up for. This is a very unethical business tactic they are using. I wonder how many have suffered the same fate. And they provide no help or customer service. Instead I feel like they just rub it in your face. The only reason I signed up for the business account was that a client could not preview my video I tried to share through my free account. After signing my life away for a business account I still had the same issue. I have yet to prove the service even works. I used it once and it got me in this mess. I feel I learned a lesson here. This gives more meaning to the term cloud storage, I thought I was paying $15 and just like a cloud POOF $750 gone forever.
I guess I did not change the number of users from 5, so I did not see that I signed up for a 5-user account, and the exact pricing for such an account is listed as $750. You actullay have to unselect this or I guess you automatically choose $750 without seeing what you are paying for. I never saw any amount of $750 dollars. If so why would I buy it? It seems as though the free acount allows people can see the content that you share no different from the payed account.
From the front page
2 TB of space for secure storage with easy-to-use sharing and collaboration tools
As much space as you need with sophisticated admin, audit, and integration features
Customizable solutions with individualized support to help admins manage at scale
Brian4 wrote:
It does not say a minimum of 5 users and that you will be billed for each user.
It very clearly states that the minimum is 5 users (and they're now rolling out a 3-user minimum). If you attempt to change the quantity from 5 to 1, you'll see this...
If you didnot change the number of users from 5, then you signed up for a 5-user account, and the exact pricing for such an account is listed directly below it.
You would have to be a lawyer to figure what terms of service you are signing up for.
That seems pretty clear to me.
And they provide no help or customer service.
That is simply not true. Business customers receive priority support and have access to phone and chat support. The phone number and required PIN can be found in your admin console under Help. Basic and Plus customers have access to the ticket system for support.
The only reason I signed up for the business account was that a client could not preview my video I tried to share through my free account.
The type of account you have makes no difference for previewing files.
I thought I was paying $15 and just like a cloud POOF $750 gone forever.
What you were paying was very clearly outlined throughout the entire process.
You can try to contact Support and request a refund, but there's no guarantee that it will happen. They typically have a no refunds policy, but have been known to give them on occasion, or where legally required to do so (certain countries). Give them a call. You might get lucky.
Of coarse it seems clear to you Rich. You work for Dropbox.
Unforninately the Federad Trade Commission does not allow this sort of unethical business practice.
Heres how to get Dropbox Business to recieve a nice government fine.
Or just go to FTC.gov to find out more.
The page Super user (Dropbox employee) Rich does not show.
It's a link to Dropbox Business front web page. See if you find the amount $750 listed anywhere? Do see "no refund policy" either. NOT CLEAR. Very deceptive!
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