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MikeMurray978's avatar
MikeMurray978
New member | Level 2
4 years ago

Dropbox still charged me after account was cancelled.

I cancelled my account in July of 2020 and Dropbox has continued to charge me $12.74 every month since then. On top of that the only customer support you are offered is this lame “community forum” or...
cancellations
Refunds
Finnkara2000's avatar
Finnkara2000
Explorer | Level 3
1 year ago

Hey Team,

 

I deleted my drop box account a month ago and I have just received a email that I will get charged if I don't cancel my trial in the next few days. Can you please cancel any Trials or subscriptions that are on this account. I also had to recreate my account because I couldn't send a message. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Finnkara2000 - sorry to hear about this. 

 

Can you please clarify if you had upgraded through the website directly in the first place or maybe through the app store on a mobile device?

  • Finnkara2000's avatar
    Finnkara2000
    Explorer | Level 3
    1 year ago

     

     

     

    I upgraded through the website on my laptop, but I just did the trial. And I cancelled it after a day. Can you please make sure I get billed for the post trial period

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hey Finnkara2000, thanks for the screenshot.

       

      Just to confirm, is the email address this email went to, the same as the one you see in your account settings here?

      • Finnkara2000's avatar
        Finnkara2000
        Explorer | Level 3
        1 year ago

        Hey Hannah,

         

        Yes its from the same email that the email got send to. If you need to take a closer look I don't mind if you email me directly please.

         

        Thanks, Finn

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