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Forum Discussion

MikeMurray978's avatar
MikeMurray978
New member | Level 2
4 years ago

Dropbox still charged me after account was cancelled.

I cancelled my account in July of 2020 and Dropbox has continued to charge me $12.74 every month since then. On top of that the only customer support you are offered is this lame “community forum” or...
cancellations
Refunds
Finnkara2000's avatar
Finnkara2000
Explorer | Level 3
1 year ago

 

 

 

I upgraded through the website on my laptop, but I just did the trial. And I cancelled it after a day. Can you please make sure I get billed for the post trial period

 

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Finnkara2000, thanks for the screenshot.

 

Just to confirm, is the email address this email went to, the same as the one you see in your account settings here?

  • Finnkara2000's avatar
    Finnkara2000
    Explorer | Level 3
    1 year ago

    Hey Hannah,

     

    Yes its from the same email that the email got send to. If you need to take a closer look I don't mind if you email me directly please.

     

    Thanks, Finn

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hey Finnkara2000 - thanks for the clarification there.

       

      I've just sent you a email to have a further look internally, so please have a look at your inbox and we'll take it from there.

      • Finnkara2000's avatar
        Finnkara2000
        Explorer | Level 3
        1 year ago

        Hey Walter unsure if I received your email to help with this 🙂

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