Dropbox still charges fee after cancellation,

[Ozgurc75]

I have already cancelled my account in January 2019 and received an email about closure. After I reviewed my credit card account today I saw 99 USD of fee is withdrawn from my credit card and I can not see the explanation because the link related with payments do not operate. I wrote an email to dropbox support today but a useless AI mail delivered. It offers a reactivation and then closing etc. Hope this will be solved without any more waste of time. 

[Daphne · Accepted solution]

Hey there @Ozgurc75,

Since this is a billing related issue I’d like to move over to our Support channel so that we can discuss the specifics. I’ve located your open ticket and followed up there, so please check your inbox at your earliest convenience.

Looking forward to hearing back from you there - Cheers!

[caprice830]

I been canceled and I’m still being charged. This needs to be fixed asap

[Daphne]

Hey @caprice830, I'm sorry to hear about that!

So we can have a look into this, I've sent you a message to the email linked with your profile here.

When you have the chance, please check your inbox and we can take it from there.

Thanks! 

[win-win]

I got charged even after cancelling my Dropbox Plus trial. Please help!

[Daphne]

Hey @win-win, thanks for joining us here!

I was able to locate your communication with my colleague through our Support channel and I've just passed along your comments from here to keep them in the loop.

My colleague is better equipped to assist you further with this as we don't have access to any account/billing info from here, so please reply to them if you're still having issues.

If there's anything else that I can help you with in the meantime, feel free to give me a nudge here.

Thanks!

[Traceybroadwell]

I cancelled my account and still change want my money refund back

[Daphne]

Hey @Traceybroadwell, I hope you're well today!

Since I wouldn't be able to assist with billing issues here, we would need to go through our Support channel.

I was able to locate your open ticket with our Support team and just passed along your comments to my colleague there. 

If you have any other questions about this, then please reply back to the email you received and my colleague will take it from there.

I hope this helps!

[Divineglory]

This happened to me and I cannot get a real person's email. Can someone from Dropbox please contact me?

[Daphne]

Hi @Divineglory, I'd be happy to help out with this!

I've reached out to the email linked with your profile here. Please check your inbox when you have a moment and we'll take it from there.

Thanks!