Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
@scpattenden wrote:
I really need to urgently speak to someone to help me. Is their a phone number I can call urgently please
There is no phone number. Phone support is only available to Business customers via a callback initiated through the admin console. There is no number available to call.
I am desperate to actually speak to someone ref a payment that I have discovered is coming out of my account. I have tried to resolve online but cannot.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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